Systems
This tool gives us insight to the current status of a customer's STBs including errors, boot times, and current channel
SCT/Assurance View
This model of PVR is wireless capable out of the box
VIP5662
This feature unique to MaxTV Stream lets customers view shows that aired up to 72 hours in the past
Restart TV
This theme pack includes dedicated channels airing movies from different decades
Hollywood Suite
This field tells us how many times a STB lost network connectivity since it was last rebooted
Total Discontinuities
We can check this tool to confirm a customer subscribes to the channel or service they're calling for
CRM / Siebel
This method of cabling was used in older homes instead of Ethernet wire runs
Coax / HPNA
The amount of time after which a Cloud PVR recording automatically deletes
365 Days
This 'channel' is actually a shortcut to launch the Netflix app
300
When more than one, but not all STBs are experiencing trouble, this additional equipment may be involved.
A switch or VAP
These three actions can be performed remotely on a STB from the Mediaroom tab
Reboot, Change Channel, Deregister
The maximum distance from an ISAM in which we'll offer HDTV on DSL
900 Metres
A customer should have an account with this company in order to recieve updates for their Media box
To find MaxTV Local on demand, the customer would tune to this channel
47/347
This field in SCT tells us how a wireless set top box is doing for signal strength
RSSI
This tool lets us review registered STBs, their token status, and resync channel subscriptions if needed
Account Management
The rule of thumb determining the number of streams and STBs available for DSL customers
5-4-3
The amount of bandwidth a customer must have as a minumum to subscribe to MaxTV Stream
10Mbps
To get local weather, a customer would tune to this channel
17/317
Pillarboxing
If there was a recent service order, we would use this tool to get some details and check whether the connection and programming components were completed
Optius
When HDMI to a customer's TV isn't possible, we can fall back to this type of connection on our Linux STBs instead
Component via breakout cable
The amount of storage space on Generation 1 Media Boxes
8GB (16 on Gen 2)
This CRTC mandated package gives customers a bare minimum for local channels
MaxTV Lite
This process returns a STB to its factory state in addition to reinitializing the hard dive
Destructive DRA