ON THE CONDITION OR UNDERSTANDING
In limited circumstances (e.g., children with disabilities, non-traditional hours), CAPS may be authorized for families to use this type of caregiver.
What are the reasons for using an informal provider?
Arrangements include child care that is provided by a caregiver who is related to the child by blood, marriage, or adoption, such as an aunt, uncle, grandparent, great-grandparent, or adult sibling.
Must not be included in the family unit
What is the description for relative informal child care provider/caregiver?
"The Constant Pursuit of Better"
What is the Project Mission Statement?
As a CAPS provider, you are required to submit accurate, current, and complete documents for review and approval every year.
What is the annual renewal introductory letter?
This allows the agent to quickly and easily see exactly what the Provider sees. It works in any browser on any device.
What is Glance CoBrowse?
Families experiencing domestic violence
Families with very low income as defined by CAPS
Minor parents
Need to protect
Families of children enrolled in the lottery-funded Georgia’s Pre-K Program
What are Priority Groups or What is the list of Priority Groups?
They will have their own case and usually listed twice on scholarship with a UAS Code 557.
How does a scholarship for foster child/DFCS appears/is generated?
The GA CAPS management team is fully invested in achieving and maintaining these principles.
What is ISO 9001:2015? or What is ISO
What is a cubicle etiquette?
Thank the Provider and recap the major talking points of the call for future reference.
What is a follow up email?
On December 31, 2020, to participate in the CAPS program eligible providers must be star rated.
Why Provider are required to be Quality Rated?
The Provider recognizes and agrees that such Federal financial assistance will be extended in reliance on the representations and agreements made in this assurance, and that the United States shall have the right to seek judicial enforcement of this assurance.
What is the Civil Rights Agreement or 704 Form?
SLA, Analysis and Reporting, QCAT Scoring, Project Standards, Open Actions/Voicemails, and Shared Email Boxes.
What are some the tenets from the Project Quality Manual 2019 or What is Quality Management and Continuous Improvement?
Verification, Listen First
Ask, Don't Tell
Respect Their Answer
Give Progress Updates
Make a Smooth Hand Off or Warm Transfer
How to place callers on hold?
Where is official CAPS Program info is located and supporting documents (https://caps.decal.ga.gov/en/Policy/)
During these two time periods: licensed and exempt providers must submit current, accurate, authentic, and complete copies of compliance documents:
Form W9, RAP, CPA, 704 form, and Direct Deposit
What is the criteria for initial enrollment and annual renewal? (Required Documents)
Another name for a relative or non-relative caregiver(excluding biological or adoptive parents) who has taken over the full-time care of a child who needs CAPS services.
What is a parental authority?
Critical Thinking
Quick Study
Results Based Decision Making
What some the (8) shared values?
Employee First
Customer Centricity
360 Leadership
Results Based Decision Making
Critical Thinking
Collaborative Work
Quick Study
open and Honest Communication
Thank you for being this kind of associate..
What is an Early Education Partner?
Findings identified during AVA audit...The next step
What is a Tech Assistance Call?
There may be situations when a child cannot attend the child care program for an extended time frame.
Maximum of two service weeks
Provider must be opened for business
Policy must on file with SPMA
What is the Holding Slots fee Requirement?
DECAL contracts with this vendor to manage provider enrollment, financial reimbursement, compliance, overpayment recoupment, and technical support for child care providers participating in CAPS. Another name for MAXIMUS :)
Who is the SPMA or State Provider Management Agent?
Incorporates all of these criteria to help focus your efforts and increase the chances of achieving your mission.
What is a Smart Goal?
Specific, Measurable, Achievable, Realistic, and Timely
“All of our agents are currently busy. Please leave a message after the tone and one of our agents will return your call as soon as possible”
What is the IVR voicemail box?
All scholarships have been transferred to new ID
What is the follow up to Provider for COO transfer completion or alert received from state?