Sales Pro
Product
Goals for 2017
CSG
NPS
100
When you Reflect the Question
What is Start the Call right/ 2nd step in Start the
100
I have some sport channels, not a bad package
What is Digital Starter
100
Give the customers 3 C's
What is Choice, Control, Convience
100
Click on that $ sign and get the:
What is Ledger
100
The customer rated us a 4 in the NPS
What is Detractor
200
Finding out who is using /How they are using/ Online device experiences
What is W.H.O. / Sales conversation/ Open questions
200
On Sunday see all the football games within that 20 yard line- what channel am I?
What is NFL Redzone
200
When customers have concerns:
What is "We Listen"
200
See the taxes, franchise fees, and monthly reoccurring charges up to 3 months
What is Future Statement
200
Our customer rated us a 7 in NPS scores
What is Passive/ Passive customers
300
Where in Sales Pro would I get my first YES from the customer?
What is STart the Call Right
300
I am the main X1 HD/DVR
What is XG1
300
#1 product for Comcast
What is the customer experience
300
When you check the customers credit
What is Risk Access/ Deposit check
300
Our customers rated us a 8 on the NPS survey
What is Passive
400
75 Mbps/ 10Mbps
What is Blast/ The speed of Blast
400
We no longer use Einstein- we now use?
Einstein 360
400
The NEWEST product Comcast will be offering to our customer
What is Comcast mobile
400
Customer gets installed on the 8th the cycle will be from / to
What is 8th to the 7th
400
Customer rated Comcast a 9 on the NPS survey
What is Promoters
500
Setting the Agenda falls into what category of Sale Pro
What is Start the Call Right
500
Can have up to a total of 8 per household of this equipment
What is X1/ X1 boxes
500
What are we Driving for?
What is Share Growth
500
If a deposit is needed this product can not be sold
What is Xfinity Home
500
The customer rated us a 10 in the NPS survey
What is "Promoters"
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