Either/Or
The ticket claims "We received our order and the boxes are banged up and soaked, also the display box packaging is all ripped and dented."
Packaging/Quality OR Carrier Complaint?
Carrier Complaint
Nour Alshid, has joined this team. We work with them pretty much each day.
What is finance - Accounts Payable Specialist
There are two reasons you may get this error when releasing to the warehouse - "A fulfillment rate of 100 (Quantity) was not met for sales order US-XXXXXXX"
(100 pts for each)
1. Reservation not changed from Manual to Automatic
2. A Product of out of stock or unavailable
When an order is created by an International Distributor, the order is held and Client Care receives a notification, via Zendesk - True or False?
True
Chocolate Chrispy Squares qualify for insulated shipping, True or False?
False
You get a ticket from Alain - "000000 - do we ship?"
It turns out it is 9 packs of 10 Eco bags, instead of 10 eco bags - Clinic Error OR Admin/System error
Clinic Error
This is the Customer Group for all Employee D365 accounts
What is 91HOI - Home office
If an order is received after this time, and the clinic is hoping it ships the same day, it is a good idea to confirm with the warehouse.
What is 12 p.m?
Once CC receives the order, and a folder is created in Sharepoint, This is created and sent to Tetia at Pharmalab for approval
LEDA - Lot & Expiry Agreement
The main reason we do not have an anticipated date of return for Jalapeno Crisps and Butter Popcorn Cakes?
What is no soy pellets?
A clinic reached out since they did not receive all the items in their order - Packaging/quality OR warehouse error?
Warehouse error
George Kokkinos has replaced Anas in this role and began this week!
CFO - Chief Financial Officer
Validated warehouse error emails are to be sent to these 4 email addresses
The WH, fperrier@, mchatham@, and clientcare@
Once the LEDA is approved by Pharmalab, it is sent to whom for their signature? (they can, and usually do, make edits based on the BB dates)
The International Distributor
This spotlighted (?) product fights the toxic effect of free radicals that are created when the body is under stress
Anti-Oxy Supplement
A clinic calls, they forgot 4 boxes of Dorados, you create a new order for them. This is coded as:
Manual order or Clinic error?
Clinic Error - they called because they made a mistake
The welcome letter to new employees is sent to which two emails?
The employee and HR/Alyssa St-Jean)
Besides the Phone number listed in the Directory, you can also reach BMTM (Alain) via this method.
(Hint: it is the communication tool, we use most often)
Teams Chat - name "BMTM"
These three export documents are required for all countries except Mexico and Costa Rica.
CINV - Commercial Invoice (*may change)
LEDA - Lot and Expiry Date Agreement (packing list)
CFS - Certificate of Free Sale
Phase 1, 2, and 3 along with 17 visit documents have been given new updates and are available in the Client Library. What is the exciting new change?
They are available in Spanish
A clinic calls and says the tracking says their order is delivered, but they are missing a box. You check and see that there is still a box in transit and will arrive the next day. Coded as - clinic error or Tracking?
clinic error - there was nothing wrong with the tracking system/process. The clinic made a mistake
These are the four tasks outlined in the "creating new employee checklist" SOP in Trello.
Create D365 account, IPP account, Sana account and send welcome letter
When a lost order is found and returned after a replacement order has been issued, ______ has been invoiced and cannot be edited, therefore logistics should simply do a _________
Return order
inventory adjustment
The pick-up/delivery of Product is arranged by the distributor, however, CC is not to allow the orders to be picked up until THIS is received, and proof is validated
Payment
The Weekly marketing content for May 16th, includes a recipe using this IP Product, served cold.
What is Rotini?