UPS
Huddle Hot Topics
HEB
What does this mean?
When in doubt task it out
100

UPS 401k plan # is 

660002

100
True of False on 04/24/25 ppt will now receive an automated email when hardship ppwk is received via fax.

What is FALSE?

100

All questions regarding death processing should be directed to

What is the the H-E-B Partner Service Center. 

100

LCM stands for 

what is Large Corporate Market

100

The name of the JA you use to find out what RR to input on a call

What is Task Manager - Request Matrix (RK/SP)

200

Fee for expedited delivery is 

$15

200
True or False The automated phone calls will regard ppt current timezone based on the address on file.

What is True?

200

the HEB plan went live with VOYA on

What is 11/11/2024

200

for ADP in Inquiry screen status Suspended -Forfeiture Allocations  only TTT

what is ppt in a waiting period check OMNI for date they can w/d 

200

Hi my name is Joe and I don't work for Daimler any more. I requested a w/d and asked for 25% taxes to be w/h and yall w/h 21%. I need this fixed.

What is Distrebres

300

4 = UPS Retirement Contribution VESTING schedule

0-2 years = 0%
3 years = 100%

300

Caller is unavailable but hardship forms were received the automated system will

What is the automated system will leave the scripting message as a voicemail. 

300

T/F we call HEB workers associates

False we call them partners 

300

cost basis

What is the purchase price for all shares of the company stock fund (or mutual funds) 

300

Patty is unhappy with the fact that at the old servicer they could do a partial payment on their loan but now at VOYA they can't. I need to tell somebody how I feel and complain.

What is COMMENTS

400

the reasons a hardship loan can be taken are

Unreimbursed Medical Expenses  Post-Secondary Education Expenses Purchase of Principal Residence Repairs to Principal Residence Prevent Eviction or Foreclosure Funeral Expenses Payment of Adoption Expense Immediate Heavy Financial Need 

400

Loans are available for Publix associates on this date 

what is May 2, 2025

400

Phebe retired from HEB in 2025. She will be able to make a w/d from her PARTNER STOCK PLAN 

After the blackout period following the year of retirement (typically January/February)

400

After tax contributions

supplemental contributions made to the participant’s retirement account through payroll deduction. After-tax money is deducted from the participant’s paycheck after all payroll taxes have been withheld.

400
I did a loan request March 30, 2025 and didn't receive my check. Its now May 1st. I paid for expedited delivery, the task type AND cost code I should use is

What is VIPS CHECK STOP REISSUE FORM
(CHKSTPREIS) and  LCM Plans - 200330

500

ppts can transfer SDBA in kind by _____

this process can take________

Ppt must _________

contacting Voya to initiate an in-kind transfer. 

CSA should open a TRANSFRES task (sub-topic TRANSACTION STATUS)

including trustee name and account number for which the in-kind is being transferred.

This process will take 2-4 weeks to complete. 

 wait until Charles Schwab has processed the in-kind distribution before requesting a full distribution from their core funds.

500

Due to a system disruption, PAAG Edit Requests (submitted via the Submit Change Requests button in PAAG) are not routing to the support team for Lightning users. The work around for now is

what is to submit PAAG Edit Request suggestions using the PAAG Edit Request Submission email template in the meantime. 

500

HEB Stock plan spousal and non-spousal beneficiaries _________ for distribution and may request/receive one at any time. Submit a _________ for this group to process distributions.________ will not allow this transaction to be requested.

What is immediately eligible/ manual form/ PSR(PSRC)

500

HINT: keyword QDD in KM search 

A ppt has been displaced by a Qualified Disaster and wants their distribution/loan check (Full Service & Record Keeping) and PINs (record Keeping only) mailed to an alternate location if the plan has approved this temporary procedure. The procedure is

What is 

  • Task Description: PARTINFO
  • Comments:  Include "Relief Request" in the Task comments and ask the PM if they can confirm with the plan sponsor if the plan will adopt this provision.
  • Offer a callback and follow normal timeframes for callbacks.
500

The information on my 2024 tax form is coded incorrectly I need this fixed ASAP, The appropriate task to submit is and the time frame for a response

What is TAXINFO and 5 business days?

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