don't be awkward
The "correct" aqua-tots greeting
What is "Welcome to Aqua-Tots"?
This is the price of the Group 2 day week- sibling.
What is $205.20?
This is how far in advance cancellations must be made.
What is 30 days?
This is used to schedule and add client info.
What is Pike13?
Focus of Level 3?
comforter
The first thing you should do when a family walks in
What is Greet them?
This is the best first step when you come across a family on the past due bills report.
What is call them?
This policy ensure students under the age of _ always have a parent onsite.
What is 18?
Where we assign families to different marketing campaigns.
What is Brandbot?
What is Boundaries?
What you should do even if you’re busy with another task
What is make eye contact and acknowledge?
This is the best second step when you come across a family on the past due bills report after LVM.
What is send SMS?
All families should have this signed before they get into the water.
What is the waiver?
One key part of answering the phone “the Aqua-Tots way”?
What is smile in your voice?
Focus of Level 1
What is Adjustment?
A simple way to show a parent you're listening
What is repeat/confirm what they said?
This discount for a certain group of people gives them 20% off lessons.
What is PCH (Phx Children's Hospital) employees discount?
The amount of days we are allowed to schedule out in advance.
What is 7 days?
This must be done before issuing a make-up.
What is marking the student as canceled?
Focus of Level 4?
What is control?
The longest time we should be placing a hold (try to keep it under __ minutes)
What is 2 minutes?
This option allows families to stop classes for a certain period of time and they don't have to pay a fee.
What is hold?
ACT IT OUT: explain the double-diaper policy
Mom says her app isn't working and it's prompting her to enroll. This is the first question to ask.
What is "Which email address are you using?"
What is tempo?