Cash Flow
When requesting Bank Statements for Cash Flow, what document date timeframes must you request from the applicant? (Monthly and Quarterly)
What is 30, 60 and 90 days from the application start date for Monthly Bank Statements and 90, 180, 270 days from the application start date for Quarterly Bank Statements.
What is the first step when working Proof of Income for Retirement?
What is Run the Work Number Tool
When a monthly Bank Statement is used for Address Verification, what is the oldest statement date that is acceptable?
What is 33 days from application start date
Where do you send POID docs for review?
What is Sending an application to BFU in Teams Forms.
When should the Queueing System be utilized?
What is
-Too late to call (TLTC) -Too early to call (TETC) -1 Hour Rule -Customer agreed to a follow up call the same day -When the call cannot be placed during your shift AND the next day you are scheduled to work.
When working Bank Statements for Cash Flow, what document date timeframes can you accept? (Monthly and Quarterly)
What is 33, 63 and 93 days from the application start date for Monthly Bank Statements and 93, 183, 273 days from the application start date for Quarterly Bank Statements.
When would you refrain from updating income for an Employed PA?
What is When Cash Flow verifies income
When working Proof of Address, where can you go to find the difference between and Slight and Big address variation?
What is the LRS Address Variation (ACQ): DPL Job Aid
What are the alternate documents we can accept when “Valid for Work Only with DHS/INS Authorization” is present on SSC?
What is Permanent Residency Card; US Passport Book/Card; Naturalization Certificate; I-797A or C
When working the Proactive Dialer, what number should be given for callback?
What is 1-888-347-0359
When working Cash Flow for Primary or Total Income and the individuals are Employed: What should the Bank Statements show?
What is Direct Deposit from Employer.
What process needs done if income from WNT declines when updated?
What is Change app to C71, update income back to original amount and reprocess
What is the correct handling when the document received for Proof of Address has a Big Address Variation?
What is Memo the following:
What procedure is to be used for Authorized Third Party Permission?
What is third party handling procedure
When working Total Income and SPS is SEMP, what documents are acceptable?
What is Joint Bank Statements, SPS only Bank Statements, or Business Bank Statements with Sole Proprietor Verification
What fields are updated in DLOS Medium Form when Non-Taxable income is verified?
What is Update Gross Income Field and Update Non-Taxable Income Field
What is the correct handling when the document received for Proof of Address has a Slight Address Variation?
What is Memo the following:
When 4506-C RR is present, what are the steps to work this?
What is Check if Snapshot is complete > Work Number Tool > OTP/XID
When working Total Income and SPS is Sole Proprietor, what is the preferred document to verify Sole Proprietor?
What is Schedule C or F showing who the sole proprietor of the business is.
What fields are updated in DLOS Medium Form when Unemployment income is verified?
What is Update Gross Income Field for Monthly income type
What is an example of a Slight Address Variation and a Big Address Variation?
Slight: Primary address numbers are slightly different; The street name suffix is abbreviated; The pre-directional or post directional indicator is abbreviated or missing; Secondary address identifier is abbreviated or has similar verbiage; City Name is different but zip code matches; Condominium or Urbanization is abbreviated; Community name is included in the address; PO Box is expressed as HC; Secondary Address Identifier is in front of the Primary Address Number
Big: Any address variation not listed in the slight difference examples is considered a big difference.
When Fraud High is pending and POID has been verified, what can be cleared?
What is the Proof of Identity Review Rule