Security
General knowledge (work)
General knowledge (work)
General knowledge
General knowledge
100
What is the maximum number of security questions that you can ask a customer ?
3
100
A customer is on DEA and has only had 1 deduction sent to us by his employer (showing in Transaction) and wants to set up a DD plan as they can not afford the current rate of deduction. Should we
A - Set a Direct debit plan as requested.
B- Enter DEA hardship negotiation to reduce deductions through employer
B- Enter DEA hardship negotiation to reduce deductions through employer
100
If you come across Former name in panel 3 what should you do ?
A-Make sure it matches Searchlight and amened if applicable.
B-Leave it as you find it no changes necessary.
C-Delete any former name in panel 3 and leave blank
C-Delete any former name in panel 3 and leave blank
100
How many of his 6 wives did Henry the 8th have executed ?
2 - Anne Boleyn and Catherine Howard
100
When was ambler mill built
A-1870s
B-1880s
c-1860s
A-1870s
Originally part of the historic Midland Mills, it was built for the prominent Ambler family, whose mohair and worsted spinning operations were key to the city's 19th-century global prominence.
200
If you ask a customer "have you received a letter from us" does this count as a security question ?
No - this is classed as a fact finding question and does not count towards security.
200
Customer calls to set up a DD plan but they want to use their partner’s bank card. The partner is present, and they can confirm it's ok to use their card, Would you
A- Set the DD BAU
B- Refused to set a plan and terminate call
C- Offer a blank mandate or advise BSO plan
C- Offer a blank mandate or advise BSO plan
200
You have 45 seconds to find and tell me the new HMRC helpline number
0300 322 9129
Has everyone got the link to the new number ??
200
Which country has won the most FIFA world cups ?
Brazil - 1958, 1962, 1970, 1994 & 2002
200
Who was the first actor to portray James Bond in the film series?
Sean Connery
300
When asking the customer the outstanding balance of any debt they have, what is the maximum amount they can be out and still pass security ? A-£5.00
B-£1.00
C-£0.00 there is no tolerance amount
B - £1.00
300
How would you reconfirm customer bank details ?
A-Repeat them back to the customer
B-Ask the customer to repeat them back to you
C-Check them on CPAD
B-Ask the customer to repeat them back to you
300
Single claim customer has 3 benefits in payment and is due a refund, which benefit would you get the bank detail from
UC
PIP
CA
PIP
300
What is the only Mammal capable of true sustained flight ?
A Bat
300
How many faces does a Dodecahedron have?
12