Culture / Metrics
Buddies!
Buddy System
EPO plan
Name the 3 cities CH has offices in
San Francisco, Lehi, Chicago
MSOON stands for this
Member Submitted Out of Network
Name two of our Core Pillars
1. Operational Command & Execution
2. Impact & Expertise
3. Leadership & Engagement
4. Collaboration & Communication
Name the method for getting an update made to a KB page
Make a KB suggestion ticket!
Name two of our company's values.
1. Engage Authentically
2. Connect with Empathy
3. Dare to Solve Hard Problems
4. Follow our Curiosity
CH mission
Helping people understand, pay for, and navigate their healthcare
Name one of our monthly metrics benchmarks and the percentage mark
Claims Timeliness - 93%
Claims Accountability - 94%
Overall Claims Accuracy - 96.5%
Claims Financial Accuracy - 99%
Claims Procedural Accuracy - 98%
If you have a question about a claim/workflow, these are two resources you have to consult
Your buddy
Another MCA
KB
Make a complex/plan stack ticket
Name our two co-founders
Ali Diab and Rajae Batniji
Beacon/Ingenuity is to CH as _________ is to Anthem
WGS
True or False: People are always willing to answer questions that others have
True!!
The time requirement for the first response to a research task
8 hours
The year Collective Health was founded
2013
Name one of the updates that was on the Weekly Comms email for this week
Beacon Deployment
Looker Space Clarification (Beacon & Ingenuity)
Complex Claim Review - New Toggle Category
Code Checker and Benefit Search Extension