Acronyms / McLingo
What is the meaning of ADB
All Day Breakfast
What is the meaning of PED?
Payment Entry Device
When does the Restaurant Case field become visible?
When a new interaction is created
Which key element of team dynamics ensures team members feel safe sharing ideas without fear of judgment?
Trust
Which zone typically contains the BOS Server and POS Server / RHS?
Zone 1 – Manager’s Office
What is the meaning of BAM?
Breakfast After Midnight
DMB Content is maintained in the cloud. If you notice an incorrect menu item or pricing error, who do you start notifying?
RFM Administrator
Which section displays related records with similar issues and resolutions?
Agent Assist
What is McDonald’s mission statement?
To make delicious feel-good moments easy for everyone
. Which IP range format is commonly used for POS devices in the store topology?
10.x.y.x
What is the meaning of BB?
Bump Bar
Fill in the blank. _______ devices are what we use to process transactions and log payment.
Point of Sales (POS)
What does “Cases Awaiting Confirmation from Caller” indicate?
Waiting for confirmation from the caller
Which core principle of customer service focuses on understanding and sharing another person’s feelings?
Empathy
What do BumpBars use RJ14 ports for?
Legacy data connection
What is the meaning of BDAP?
Beverage-Dessert as Production
This team can assist with resolving issues that even higher-level OTPs may be unable to resolve. OTPs can contact them by calling, using the OneArch app, using ServiceNow, or by sending an email
Helpdesk
What is the main purpose of converting an Interaction into a Case?
To document, assign, and track the issue until resolution
What is the recommended first step when handling a customer complaint?
Listen and acknowledge the customer’s concern
What happens when Wireless Backup (WBU) is active?
Guest Wi-Fi is disabled
What is the meaning of PAM?
Privileged Account Management
What are the kiosks used in Mcdonalds?
Zivelo & Diebold
Where do articles marked as helpful appear?
Most Useful section of the Knowledge Portal
What is the McD Helpdesk Opening Spiel?
“Thank you for calling McDonald’s Service Desk. My name is [FIRST NAME].”
Which switch port is used for the Restaurant Host Server (RHS)?
Port 1