EOTF
What does EOTF stand for
Experience of the future
What is OEPE
Order end present end
What does KVS mean
Kitchen video screen
What is order assembly
Oat( once products on tray print pick ticket), fry station to get fries, boat to get drinks and present
What is 4 step training method
Prepare
Present
Try out
Follow up
What is the MPS conditions 5 of them
Guest count
Customer arrival rate
Items per order
Customer type
Ppl working mps
What are the 3Ws
When
Where
Why
What is min cook time of reg meat on 2+1 grill
40 seconds
When do u serve off drink from screen on bdap
Once it’s lidded
4 step customer recovery
Listen
Ask questions
Symphathise
Fix it now
Order assembly principles
Sufficient space around oat
Information when and where it is needed
Runner never stops
Who is responsible to serve off orders
Presenter
What is temp of toasters
281 degree celsuis
What is role of expeditor and when do u have 1
To organise food from oat as eat in or take away order and print off pick ticket, when u have 5 people on order assembly
What do u check if you have undercooked meat
Product
People
Equipment
What does splitting the functions mean
As numbers scaled up the responsibilities of each role is split, area leader to understand this
What should a checker do in a drive thru team of 5
Condiments, check,check and sequence BDAP orders, assemble and present pull forward orders
What are the 3 checks on meat ...
Visual
Quality
Food safety
Expected time for order assembly
12-16 seconds from printing pick ticket to presenting order
4 licence objectives
Prevention of crime and disorder
Public safety
Prevention of public nuisance
Protection of children from harm
What is the 4 platforms of EOTF
Order Assembly
BDAP
MFY
MPS
Top 5 reasons customers waiting for food
Complex orders
High kids and bdap times
Incorrect scaling
Reaction to arrival rates
Tech or communication issue
What should be in calibration kit
Wire probe
Needle probe x2
Grill probe
Liquid probe
Uhc probe
Air probe
2 spare batteries
Roles in service team total 7
Kiosk coach
Order taker / cashier
Runner presenter
Runner / flex presenter
Expeditor
Fixed presenter
CEL
9 ROIP SYSTEMS
Learning and development
Staffing,scheduling and positioning
Safety and security
Planned daily maintenance
SPA
Inventory management
People practices
Food safety
Shift management