Drive Thru
FC
Kitchen
Mystery Shops
Store Policies
100
90 seconds or less
What is the number of seconds it should take from greeting a customer to completion of order?
100
60 seconds or less
What is the amount of seconds it should take from the order being totaled to being presented?
100
Production charts
What is the tool McDonalds uses to make sure we cook the right amt of meat at the right time?
100
Customer Satisfaction Opportunity
What is CSO?
100
Cell phone
What is an item that a manager can take if they see it out?
200
45 seconds or less
What is the amount of seconds it should take from the time the customers wheels stop at cash booth until order is presented?
200
McCafe Coffees
What is the item that should be completed first after taking an order? 1. Hash brown 2. Pies 3. Condiments 4. McCafe Coffeee
200
10" tortilla, ranch sauce, shredded lettuce, spring lettuce, cucumbers, tomatoes, cheese, rice vinegar sauce, chicken
What is proper build for a Ranch McWrap?
200
0 CSO
What is a passing shop score?
200
Request off calendar
What is the proper way to request a day off?
300
3 minutes 30 seconds
What is the total experience time?
300
3 minutes 30 seconds
What is total experience time on front counter?
300
Front to back, right to left
What is proper way to drop meat?
300
5 minutes
What is the amount of time shopper gives us for being fast?
300
Doctors note
What is something you should bring with you on your next day to work if you call out sick?
400
10 seconds
What is the amount of time it should take before you determine whether to park a car?
400
Once?
What is the number of times you should suggestive sell to a customer?
400
Toast Bun, Two shots of mac sauce, dehydrated onions, lettuce, pickles, cheese
What is the proper build of a Big Mac?
400
Fast Friendly Accurate Clean Quality
What are five drivers for CSO?
400
Name tag, shirt, hat, pants, black socks, slip resistant shoes
What is the proper uniform?
500
Hi may I take your order?
What is an appropriate greeting for a customer?
500
20 to 25 seconds
What is amount of time it should take to take an order?
500
Waste bucket
When the timer goes off on product, where should product be placed?
500
Quality
Which driver deals with fresh fries?
500
4 hours
What is the amount of time you have to call out in advance of your shift?
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