10 Codes
Call Taking basics
Call types
ProQA Definitions
Navigating CAD
100

The code meaning Affirmative/Okay  

What is 10-4

100

This is the first thing you should obtain on any 911 call

What is the location of the emergency? 


100

This call type is used for a subject who becomes unconscious and is no longer breathing 

What is CARDIAC OR RESPIRATORY ARREST

100

Substances that affect the central nervous system, causing changes in behavior and often addiction

What are Drugs 

100

This is the icon you go to in order to check someone on duty 

What is the "house" 

200

The code meaning a unit is busy or no longer needs to be checked on

What is 10-6 

200

This question helps determine the nature of the emergency

What is “Tell me exactly what happened?”

200

This call type is used when someone calling in to report a large fire that has gotten out of control and it appears they are burning leaves

What is VEGETATION/WILDLAND/BRUSH/GRASS FIRE

200

Any body of water that is moving and has a visible current 

What is Swift water 

200

This is where you go in order to log someone banned from a location 

What is the BOLO list 

300

The code given out in which a unit needs someone checked for warrants

What is 10-29 

300

This is critical to obtain for responder safety, especially in domestic situations 

What is "are there any weapons involved?"

300

This call type would be used if the caller reports a fight has broken out at a bar and the parties involved are strangers 

What is DISTURBANCE/NUISANCE

300

An unwanted of unfair attack, or attempted attack, upon another person or persons 

What is Assault 

300

This is where you go to arrange a call to appear on the board at a later time 

What is a pre-planned event 

400

The Code used to describe something as being suspicious 

What is 10-60 

400

These are step by step guidelines provided by the call taker to help before responders arrive

What are pre-arrival instructions?

400

This call type is used when your caller reports their dad accidentally took too much of his medication and now he's not feeling well 


What is OVERDOSE/POISONING

400

An incident involving a gas, liquid, or solid that in any quantity, poses a threat to life, health, or property 

What is Hazmat 

400

This is a tool we utilize to look up prior calls 

What is CAD search 

500

The code in which a unit will yell out if they are in a vehicle or foot chase

What is 10-43 

500

This should never be done, even with a difficult caller

What is arguing or have a rude tone 

500

This call type would be used if someone calls to report their child went missing while docking their boat

What is LAKE JAMES INCIDENT

500

The term meaning Emphysema/Chronic bronchitis 

What is COPD 

500

This is something we use to save an additional or primary call type other than our original 

What is Change CallType 

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