True or False
If the tracking details claim the package was damaged, we investigate in the Damaged subtype.
True!
What color is the tracking link button?
Orange!
True or False: MCF used to be two separate SOPs.
True! Just this year it was merged to be a single Wiki page.
Unit(s) that were damaged in transit.
Damaged
Which animal is referred to as the "king of the jungle"?
Lion
The only things we require from a proof of order are: Non-Amazon document (invoice, order confirmation, etc.), Name, and Address.
True! Name and address must match the SI Console information.
The Manual Multi Channel Fulfillment CTI only investigates lost or damaged issues that occurred within the last 90 days. This window is calculated from the _____ _____ Date of the shipment (shown in the SI console) to the date the selling partner first reaches out to begin their case in Case Management.
Promised Arrival
Where can you find blurbs for MCF?
Quick response! Make sure to update clippings once a month to ensure you have the most accurate blurbs.
Buyer claims the unit was missing from the box.
Lost - Missing Item From Package
Which animal can change its color to match its surroundings?
Chameleon
The $300 policy does not impact Manual Re-eval tickets.
False, manual re-eval tickets still apply with the policy and the maximum reimbursement amount is $300 per unit.
Order ID's always begin with:
S01
Which subtype comes first in SOP: Lost or Damaged?
Lost! Lost subtype starts in section 4.5 and Damaged begins in 4.6
Buyer claims the wrong color of their product was delivered.
Lost - Received Wrong Item
What is a female donkey called?
Jenny
The $300 policy only applies to the US marketplace.
True! CA and MEX are not applicable to the policy.
Where can you find a package's SHIPPED weight?
OBLT Events, tracking ID link
There are two different approval Damaged reasons, what are they?
Damage Confirmed by Carrier or FC and Damage Confirmed, Pictures Provided
Buyer claims package is lost, but the tracking information shows the package was damaged in transit.
Damaged
How many years can a snail sleep for?
3
Used units are investigated in the Lost subtype.
False, they are considered Damaged per MCF Support
What sections do you check to confirm the RMS was created properly?
FC, FNSKU, Tracking Number
The Lost subtype has three different investigations, list all three.
Missing Package, Missing Item From Package, Received Wrong Item
Unit arrived to the buyer, but appears to be used.
Damaged
What type of animal is an addax?
Antelope