Non-Reg
Non-Reg
Non-Reg
Non-Reg
Non-Reg
100

Are reading assignments graded?

No, they are not.

100

Where do you enable proctoring for a assignment?

In the policies section.

100

How do you identify that a assignment has a extension as a student?

An asterisk

100

What is logo for a Proctored enable exam?

A Shield

100

What is the logo for  Virtual Lab assignment?

A beaker.

200

What are the three discipline unit?

BEC, SEM and HSSL

200

What are the two category for escalating a JIRA ticket?

Content and Functionality

200

What are the main LMS that McGraw use?

Canvas, Black Board, D2L and Moodle.

200

How can you identify that a assignment is integrated with a LMS?

You will see the LMS logo beside the assignment name.

200

Which browsers is the Proctorio browser extension available for?

Chrome and Edge

300

How much is the Proctorio Plus feature for students?

$17.50

300

Which browsers is the Proctorio browser extension available for?

Chrome and Edge

300

What are the two ways a Smart Book assignment gets submitted?

When the assignment is due and the student score 100%

300

What best describes ALA assignment?

Adaptive Learning Assignments (ALA) functions EXACTLY the same as Smart Books Assignments

300

What is the only thing can use to purchase Proctorio plus?

Credit Card

400

What is AODA?

Accessibility for Ontarians with Disabilities Act (AODA)

400

What are the 3 things the diagnostic test checks for Proctored assignments.

Webcam, Internet Connection and Desktop requirement.

400

What is GoReact?

A video/Audio recording tool.

400

What does ADA stand for?

Americans with Disabilities Act (ADA)

400

What best describes CXG UPDATES?

Tracks existing trends/issues

500

What is the first step in the JIRA escalation process?

Determine if the issue needs to be escalated.

500

How can you tell if you have an update on your JIRA ticket?

You will receive an email in your MS Outlook. Go to your Salesforce home page

500

What are the 4 information we are required to collect from students on every call?

  • First and Last Name
  • Email Address
  • Phone Number
  • School Name
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