Telephone Etiquette
Scheduling
Medical Record Management
Written Communication
Mail
100
This phone features allows the medical assistant to forward calls to another telephone number.
What is call forwarding
100
This type of scheduling allows three or four patients to be scheduled every half-hour.
What is wave scheduling.
100
The surname of a patient would be
What is his or her last name.
100
This part of a business letter contains the content presented in a clear and concise format.
What is the body.
100
This type of mail service allows the sender to have proof of delivery.
What is returned receipt.
200
This service is contracted by the office to answer the office phone when the office is closed.
What is an answering service
200
This type of scheduling allow two patients to be given the same appointment time .
What is double booking.
200
A patient file should be broken down after the file becomes
What is 2" thick
200
This part of a business letter is a term for the words used as a polite ending.
What is complimentary closing
200
This type of mail service is used for letters or other lightweight items up to 13 ounces.
What is first class mail.
300
A doctor has called the office to speak with your physician your action should be too
What is put the call through to your doctor at once.
300
This type of scheduling involves scheduling patients with similar problems into groups.
What is clustering.
300
Documents added to a patient record should be filed in this order
What is most recent documents first
300
This part of a business letter contains the return address and date line.
What is heading.
300
If an item is strictly confidential this type of mail service would be the preferred method for delivery.
What is restricted delivery.
400
When a patient calls requesting test results the medical assistant should.
Find out when and where the test was done and take a message for the physician.
400
A new patient should be given this allowed time for his or her appointment.
What is 30 minutes
400
The office you work in has two patients with the same name, how should their medical records be filed
What is the address of each patient should determine the order of the medical record.
400
This part of a business letter includes the name and address of the party of whom the letter is being sent.
What is inside address
400
This type of mail service reimburse the sender if the item is lost or damaged.
What is insured mail
500
Asking questions to determine the urgency of an incoming call is known as
What is screening a call.
500
This information would be needed before scheduling a patient for a diagnostic exam.
What is patient's name, telephone number the type of procedure being performed and the reason for the procedure.
500
Minors records should be kept for this period of time.
What is to begin at the age of majority
500
This type of mail provides the sneder with a mailing receipt.
What is certified mail.
500
This is a special service that allow a sender to collect for the merchandise and postage on delivery.
What is COD (collect on delivery)
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