Product Knowledge
What is the name of our new collection for Q1 & Q2?
Cyberpunk Safari Collection!
What is conversion?
The number of clients coming in VS. buying.
what do open ended questions start with?
(Name at least four)
Who, what, When, Where How & tell me more
what is our lost prevention phrase word?
PURPLE LIZ
In what year was MCM founded and by who?
1976 by Michael Cromer!
What is U.P.T (A.T.V) and what letter in the MUNICH ceremony increases U.P.T?
Units per transaction (Average transaction).
"I" introduce.
who quoted:
"You never get a second chance to make a first impression".
Andrew Grant
what is a size 35
4-4.5
What is the meaning of our Laurel Wreath and what makes it unique.
Symbol of honor and victory.
8 on the right 9 and the left.
What is an attributed sale?
when we contact client within 24-30 days, and they make a purchase.
What is the E.N.D technique?
Eliminate, Needs, Decides.
Show me the proper way to close the sale
-use end
-capture client information on ipad and computer
-walk bag around counter
-hand business card
-walk client to the door welcome back.
Name three types of leather.
Calf leather, Lamb leather, cowhide.
How can you increase conversion.
The MUNICH experience!
what do all the letters of MUNICH stand for?
Meet, Understand, naturally select, Introduce, Close the sale, Hindsight
what is our MCM credo?
-Health is wealth
-Time is luxury
-Creativity is the new power