Abbreviations
RTW
What is Return To Work
This is where you document your assessments and plan next steps
What is the clinical Review screen
Where can you find a link to the disability guidelines within THAA?
Absence Management>Disability Guidelines
The is the period of time from the date of disability (DOD) to the date when benefits commence (BED/BEFD)
This is the next company holiday
What is Memorial Day
(iConnect>Work Tools>Time reporting>Holiday Schedule)
LDW
What is Last Day Worked
When reaching out to a VCM for a walk in, who documents the conversation?
Who is the VCM
Where will you document a task for the AA?
What is the clinical review screen
This online tool can help you determine typical disability durations for specific diagnoses.
What is ODG?
There are multiple ways to contact HR. If you want to call them, what phone number would you use?
What is 877-472-8967
TCT
What is Telephone Call To
What DOT Physical Demands Category would a job fall into if they occasionally have to lift up to 20lbs?
What is Light
What is the Approved Thru Date for claim 31026559 (STD)?
What is 2/1/2021
Your EE mentions that he is finding it hard to provide for his family of 3 young children on his disability benefit check. What local resource could you refer him to?
What is 211 or 211.org?
What is our companies Stag's name?
Who is Larry
BEFD
What is Benefit Effective Date
Once approval has been received for an Independent Medical Opinion (IMO), how long does the MCM have to complete the vendor referral?
What is 2 Business Days?
What is the primary ICD code/diagnosis for claim 31026559?
What is COPD
If an EE is hearing impaired we would call what number for assistance?
What is 711
Our Companies CEO?
Who is Chris Swift
EP
What is Elimination Period
What resource do you have available to help you develop questions to send to a medical provider for a diagnosis of Migraines?
Employee and AP Questions>Medical Management Library>Letter Templates>Provider Clarification Questions
If in your review, you note that the primary ICD code is incorrect, can you change the code to reflect the accurate diagnosis?
What is No. You must make the recommendation to the AA to make the code change.
Your EE wants to RTW, but is unsure about what her ER will say regarding her work restrictions. What internal resource could you use to assist?
What is a Vocational Case Manager (VCM)
There are multiple ways to contact My Tech Express (mTE). Name them.
What is mTE, Live Chat, 855-8WEHELP (893-4357)