Robbery
Bait money consists of:
What is: Five - 20s, Two - 50s, and Two - 100s
Name the 3 different types of checking accounts
What is Kalo essentials, Kalo Plus, and Kalo Deluxe
What information is required to set up online banking?
What is ASB Bank Account Number, SSN, DOB, and Create a log in ID
What does NBA stand for?
What is Next best action.
Who is McCully and Manoa's best abm and bm its ever had?
Who is Darren and Aimee :)
How long after a robbery takes place are you able to speak with media or discuss with customers?
What is NEVER
What is the difference between overdraft courtesy and debit card coverage?
Make banker explain lol
What does CRA stand for and who is our CRA officer?
What is community reinvestment act and who is Stacy Caswell
What are four examples of kalo 1 NBAs?
What is Transact debit card, enroll in olb, estatements, add direct deposit, upgrade checking, email.
In what year was ASB founded?
What is 1925.
The height of the robber may be determined by...?
What is the height markers on the door or Kalo logo on the door
Name all of the consumer savings accounts offered
What is:
What is required of customers to have for us to potentially be able make exceptions for maturing or existing money CDs?
What is direct deposit.
What is the proper way to upgrade or downgrade an account (describe the process)?
What is pull up the customer, select related tab (on right), and click new dss request.
Who is our 2 regional executives and the regional performance manager?
Who is Chereen Pires, Cynthia Hermosura, and Sy Farinas.
If the robber presents a note you should...?
What is retain and avoid touching it as much as possible
What is rate do you quote as the walk in minimum APR for our PUL and what is the minimum customer can apply for?
What is APR as low as 9.99 and min application amount of $2500
List 4 of the 5 kind of transactions can you do in the ATM?
What is: Deposit, withdrawal, transfer, change pin, balance
Give two examples each of a kalo 2 and kalo 3 NBA?
What is Kalo 2: Add/increase savins, Open CD, Add credit card
Kalo 3: Add/increase investment services, Add HELOC, merchant services
What is the asb vision and the 4 pillars?
What is We are a great bank making dreams possible.
The 4 pillars include making banking easy for customers, deliver high performance, create a great place to work, bring real impact to the community.
What are 3 things you should do immediately after a robbery takes place:
What is:
What is the current promotional rate for our HELOC product and what is the annual fee? Can it be waived?
If you’re a banker: You also need to list 2 fees customers can potentially be required to pay for either during the application process or when closing the HELOC
What is 5.55% APR for 2 years, $50 annual fee, waived with kalo deluxe
Banker: What is trust review fee, closing costs for lines over 400k, lien release fee, early closing fee
What is the morning glory for the branch your'e under and what is the security question you ask if the all clear is not presented?
Double points if you know both branches
McCully: What is trash can outside and what is do we sell travelers cheques.
Manoa: What is security signage moved from window and what is Do we sell money orders.
Name 10 of the 14 life events you can capture?
What is Education, Employment, Marriage, Birth - Family, Home Purchase, Renovation, New Business, Employment Loss, Caregiving, Death - Family, Inheritance, Relocation, Divorce, Retirement.
Who is our current CEO and name 3 other EVPS and their roles? (other team can steal)
Who is: President & CEO Anne Teranishi
Chief Administrative Officer Beth Whitehead
Chief Financial Officer Dane Teruya
EVP Consumer Banking Dani Aiu
Chief Information Officer Jon (JJ) Jocobi
Chief Credit Officer Steven Nakahara
Chief Marketing and Product Officer John Ward
EVP Enterprise Risk Natalie Taniguchi
EVP Commercial Markets Tony Mizuno