Robbery
Product Knowledge
General Knowledge
NBA
People, Place, Vision
100

Bait money consists of:

What is: Five - 20s, Two - 50s, and Two - 100s

100

Name the 3 different types of checking accounts

What is Kalo essentials, Kalo Plus, and Kalo Deluxe

100

Who are the two best branches in asb?

What is McCully and Manoa branch :)

100

What does NBA stand for?

What is Next best action.

100

Who is the best abm and bm you have ever had?

Who is Darren and Aimee :)

200

How long after a robbery takes place are you able to speak with media or discuss with customers?

What is NEVER

200

What is the difference between overdraft courtesy and debit card coverage?

Make banker explain lol

200

What does CRA stand for and who is our CRA officer?

What is community reinvestment act and who is Stacy Caswell

200

What is the expectation for total NBA's each qtr for each teammate and what is the target success rate?

What is 90 per person with a 50% yes success rate.

300

The height of the robber may be determined by...

What is the height markers on the door or Kalo logo on the door

300

Name all of the consumer savings accounts offered

What is:

  • Statement savings, Tiered savings, money market savings, holiday savings, moneyhune savings
300

What is required of customers to have for us potentially be able make exceptions for maturing or existing money CDs?

What is direct deposit.

300

What are examples of three kalo 1 NBAs?

What is Transact debit card, enroll in olb, estatements, add direct deposit, upgrade checking, email.

400

If the robber presents a note you should...

What is retain ir and avoid touching it if possible

400

What is rate do you quote as the walk in minimum APR for our PUL and what is the minimum customer can apply for?

What is APR as low as 9.99 and min application amount of $2500

400

What is the morning glory for the branch your'e under and what is the security question you ask if the all clear is not presented?

Double points if you know both branches

McCully: What is trash can outside and what is do we sell travelers chwques.

Manoa: What is security signage moved from window and what is Do we sell money orders.

400

Give two examples each of a kalo 2 and kalo 3 NBA? 

What is Kalo 2: Add/increase savins, Open CD, ADD                             credit card

             Kalo 3: Add/increase investment services,                              Add HELOC, merchant services

500

What are 3 things you should do immediately after a robbery takes place:

What is:

  • Press the holdup button. Alarm company will call the branch to confirm intentional activation.
  • Immediately close your window to preserve any fingerprints the robber may have left. Do not touch any areas of your teller window that the robber may have left fingerprints on.
  • Watch the robber leave and observe the direction the robber heads after he exits the branch.
  • Discretely notify the Branch Manager and/or Assistant Branch Manager that you have been robbed.
  • Complete the Honolulu Police Department "Suspect, Weapon, and Vehicle Description "form (HPD-458) and the Honolulu Police Department "Statement Form" (HPD-252).
  • Do not discuss what happened with other employees until you have completed all necessary forms and have been interviewed by law enforcement.
500

What is the current promotional rate for our HELOC product and what is the annual fee? Can it be waived?

If you’re a banker: You also need to list 2 fees customers can potentially be required to pay for either during the application process or when closing the HELOC

What is 5.55% APR for 2 years, $50 annual fee, waived with kalo deluxe

Banker: What is trust review fee, closing costs for lines over 400k, lien release fee, early closing fee

500

Recite the asb vision and the 4 pillars

Each teammate must recite one each.

What is We are a great bank making peoples dreams possible.

What is make banking easy for customers, deliver high performance, create a great place to work, and bring real impact to our community.

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