Update Merchant Location Contact Information- What do you know?
This type of address is not acceptable for merchant locations.
What is a PO Box?
Intentionally avoiding inbound or outbound calls is considered this behavior.
What is call avoidance?
A concern or grievance regarding a Bank product, service, or what?
What is employee conduct
Blank Form includes the gross amount of all reportable payment transactions.
What is a 1099k Form?
Merchants on Standard Day funding will receive their funds by 11:00 pm ET the next business day for transactions processed by 8:30 pm ET.
False
Merchants on Standard Day funding will receive their funds by 11:00 am ET the next business day for transactions processed by 8:30 pm ET.
A request to update where tax forms are received triggers this requirement.
What is updating the legal and clearing address?
If a caller refuses to be placed on hold, this action must be taken.
What is assist the caller without placing them on hold?
If you have the Merchant Account pulled up and authenticated in CEW, what is the correct method to submit the complaint?
What is through BOLT?
Statements are mailed by January 31.
What is 1099k Form?
Merchant’s eligibility for Same Day funding is determined during the Underwriting process. The client is notified via their approval email if they are approved for Same Day funding.
True
This is the maximum number of email addresses allowed on a merchant account.
What is one email address?
A call where no verbal contact is initially made is known as this.
What is a ghost call?
What should you use to identify which complaint reason and detail to select that best fits the complaint?
What is the Complaint Resource Guide Job Aid?
Employer Identification Number (EIN) is known as
What is Federal Tax Identification Number (TIN) ?
Standard Day Funding: Receive funding the same day as the transaction date for all transactions captured prior to the merchant’s settlement time. Funding occurs 365 calendar days a year, including holidays and weekends.
False-Same Day Funding
Street information must be entered on this address line.
What is Address Line One?
Before disconnecting a ghost call, agents must make this many attempts to establish verbal contact.
What are two attempts?
What is the name of the tool that should be utilized to assist in accurate documentation?
What is the Call Template?
Those who do not correct invalid information may be impacted by a 24% federal withholding as well as additional state withholding (depending on the state) know as...
What is Backup withholding
Standard Day Funding: Received funding on the next business day after the transaction date for all transactions captured prior to 8:30 p.m. ET. Funding occurs every business day Monday through Friday except for holidays.
True
Suite, building, or floor details belong on this line.
What is Address Line Two?
Leader approval must be confirmed before this action occurs.
What is making a call back?
What selection do you make if you are unable to document the resolution because you are escalating the interaction for a call back at a later time?
What is Flag for Follow UP?
Represents the most recent year ending date (December 31st of last year).
What is current tax year?
Agents are suggested to translate the time for ET to appropriate time zone for merchant.
True