General
Where do we save medical documents from a patients chart?
What is MCPS Med+Billing - Med Records 2024?
If a patient is calling requesting a refill because of unresolved, new or worsening symptoms.
What is review After Visit Summary and advise patient to schedule another appointment.
You receive this email every week. This email consists of all agents with _ _ _ that need to be checked.
What is Patient Statement Holds/ Holding?
Patients PCP is calling to verify lab results and wants to speak with NP.
What is create a CRM under Labs // Results for Topic and Subtopic.
What are the two new talking points that must be said on the call?
What is Survey and flu vaccine upsell talking points?
Physician calls on behalf of the patient to discuss a concern of the patients care.
What is follow the Physicians Concern Procedure?
How do we handle RX Covid Testing Billing calls?
What is send the RX Covid Testing Billing template?
You discovered a duplicate account. How would you task and route the CRM?
What is CRM Duplicate Patient , Pool "Duplicate Patient"?
An important question to ask a person if they are planning to have the RSV vaccine at the Minute Clinic.
When a claim is on hold due to an RT modifier, what are the next two steps?
What is remove the RT modifier and drop the claim?
Patient called stating their PCP advised them they were misdiagnosis by NP. Where does this CRM get routed to?
What is Risk?
What are the 5 items that an administrative physical include?
Blood Pressure, Evaluation (ears, nose, throat, heart, lungs , abdomen) , Height/ Weight , Medications , Medical History
Along with the procedure of sending a coding review, what can we do with the account to ensure the patient is bothered by these outstanding items?
What is statement hold.
Patient had a virtual pimary care visit and needs a follow up. Where would you route the CRM after not being able to get in touch with the RN?
VPC Admin
1. What procedure is it when a lab calls in with results? 2. If this procedure fails who should we assign the crm as owner to?
1. What is Critical Lab procedure?
2. Who is SPM?
Patient called informing the symptoms haven't improved after 7 days from the time of service. Patient is looking for stronger medication. What is the correct procedure moving forward?
Daily Double: What items would you add to the CRM?
Daily Double: Appointment, Department, Clinical Call