Documentation & Communication
Who is responsible for answering Ops overflow calls?
MCT
When are safety plans not required?
Never!!!!!
Prior to making a follow up call you should do what?
Read previous notes
When someone emails you what should you do?
Acknowledge by responding.
Name one thing you should have with you on a dispatch to communicate with the team.
Assigned MCT phone
What other site should you have open when scheduling a follow up for a client?
Humanity
What two things should match on a ROI?
Signature and the person's name
When is the vehicle Checklist completed?
At the beginning of the shift.
When should all notes be entered into Credible by?
24 hours
Credible forms should not have any?
Blank fields!
When posting in Teams you are responding to a dispatch you should tag?
The partner you are responding with.
What document should you have open when completing either an assessment or crisis response?
Staff Guide
When placing a follow up call and you did not get an answer what is the start and end time you document?
The actual time
The ability to perceive, understand, and anticipate elements in your environment to make informed decisions and respond effectively
Situational awareness
What should you do before submitting your notes?
Proofread