Scheduling
_____ ______ is the act of scheduling an appointment without a phone call notifying the Claimant prior to scheduling.
What is Reserve Scheduling
You are required to obtain consent for a telehealth exam ____ scheduling the exam
What is before
Cases that have a PO Box listed as the address cannot be ____ _____
What is Reserve Scheduled
A Claimant is considered to be a ___ ___ ___ if they were given proper notice of their appointment prior to no showing.
What is a True No Show
If you get a SER Exception clicking the ___ button will sometimes resolve the issue
What is more
Every Claimant is entitled to ___ reschedule per ESR
What is One
The Claimant will not receive the _____ _______ in the appointment letter or Loyal Healthcare Portal for a facilitated telehealth exam. It must be communicated during the phone call.
What is facility address
In the event the VA sends us a case where the address is a PO Box, what will triage add to the case?
What is PO Box Tag (Obtain Physical Address or Obtain Consent to Forgo Travel Reimbursement accommodation tag)
If the Claimant no showed the appointment, do not ___ the appointment, the Examiner needs to mark the Claimant as a no show.
What is cancel
The VA reimburses Claimants ____ per mile when they travel to an in-person appointment.
What is $0.415
If the Claimant no showed the appointment, __ __ cancel the appointment, the Examiner needs to mark the Claimant as a no show.
Do not
Before scheduling a telehealth exam, confirm that the claimant does not have any _______ ______ that might prevent them from completing the appointment
What is Exclusionary factors
If a claimant provides a new address, but states they cannot receive mail, what tag should case managers add to the case.
What is Revert Mailing Address for Travel Reimbursement accommodation tag
True or False: Automated calls do not currently count as contact attempts because they do not prompt the Claimant to return the call
True, automated calls do not currently count as contact attempts because they do not prompt the Claimant to return the call
True or False: Lack of access to a car, a mental health condition (i.e. PTSD), and temporary injury or illness are factors that qualify a veteran for medical transport
False
________ claimants can complete most exams except for musculoskeletal (MSK) exams, which requires range of motion testing, X-rays, and pulmonary function tests. DBQs with the word "MUSC" in the name are musculoskeletal DBQs.
What is Pregnant
You must obtain consent from the veteran and the ____ _____ before scheduling a facilitated telehealth exam
What is Clinic Manager
True or false: If the claimant has a PO Box on file and refuses to provide a new address we should immediately return the case to the VA
False, we should inform the Claimant we cannot schedule them off a PO Box unless they agree to forgo any travel reimbursement.
What cancellation reason would be used if the Claimant attempted to record the exam, examiner, or facility during their C&P exam.
What is Unauthorized Recording
What does the claimant have to do in order to receive their mileage reimbursement?
Travel Reimbursement claims are automatically generated when the Examiner checks the Claimant in for their appointment. No additional actions are required, the Claimant only needs to show up for their appointment.
If a TBI DBQ (initial or review) and any Psych DBQ are on the same ESR, the TBI DBQ must be completed ___ to the psych exam.
What is Prior
True or False: If all exams under one specialty are telehealth eligible, you do not need to make two call attempts before scheduling
False
If a claimant has a PO Box on file and consents to forgo travel reimbursement, what should case managers do next?
What is Document in Veteran Connect that the Claimant agreed to forgo travel reimbursement and be scheduled off of the PO box address.
If a contention is black X’d without a billable event, then the case will be unactionable by FCR and Scheduling and will require an ___ ____
What is IT Ticket
What is the purpose of a Routine Future Exam (RFE)?
RFEs are used to evaluate if a service-connected condition has improved or worsened because there is medical evidence that there may be possible improvement of the condition.