People Management 101
Management is defined as this.
The practice of enabling people with different knowledge and backgrounds to work together towards delivering on a common goal.
The definition of Empathetic Listening.
The way of listening and responding to another person that improves mutual understanding.
The aim of coaching is to do support a person to do this.
Take ownership for themselves, and to reinforce and support new skills.
Takes into account the needs and conditions of each person.
Equity
The number of stages in a career conversation.
Three
The differences between Management and Leadership.
Management = doing things right
Leadership = doing the right things
The number of core empathetic listening principles.
Five
Occurs when coaches ask others what they would like to do in the future.
Pull Learning
The 1970's activist who launched "the curb effect."
Michael Pachovas
A career conversation structuring technique that shares a name with something you might find in a garden.
Rose, Thorn, Bud
The four most important things a manager does includes: Plan, Action, Connecting People, and this fourth task.
Deliver Results
This principle of empathetic listening restates basic facts and verifies the meaning of a phrase.
Paraphrasing
Occurs when coaches start with a series of ideas then try to convince others to implement them.
Push Learning
Term that refers to the feeling of being able to speak up and take risks without fear of negative consequences.
Psychological Safety
An AWS Tool used for career development which is employee-led and focuses on long-term career growth.
Growth Conversations
The three skills needed for managers are technical, conceptual, and this third skill.
Interpersonal
This principle: face the speaker, note body language, match body language, and do nothing else.
Physical Attention
Grow
Zone where psychological safety is high but performance is low.
Comfort Zone
One of the three ingredients for effective conversations, which requires vulnerability and open communication, must be high.
Psychological Safety
Peter Drucker suggests there are this many ideas on the role of effective managers.
Eight
This principle is designed to help see other points of view and includes asking open-ended questions.
Clarifying
The number of key components for an effective mentorship.
Eight
This Harvard professor coined the term Psychological Safety after conducting a medical study in 1999.
Amy Edmondson
Stage 2 (During the Meeting) of a Career Conversation includes these three elements.
1. how to structure the conversation
2. the approach you should take
3. the outcomes that you can expect from the meeting