Fast Track MD
ITIL
HR
CMA
POTPOURRI
100
Where could you find learning resources on how to build communication and leadership skills?
•Skillport
100
What is an Incident?
It is an unplanned interruption to Service
100
What does OE stand for?
Organization Experience
100
The first president of the CMA (Charles Tupper) went on to do this with his career
Serve as Prime Minister of Canada
100
What is ISO?
International Standards Organization
200
Where would you go to set your performance goals for the year?
•Halogen Talent Management Software
200
What is the goal of Incident Management?
To restore service as quickly as possible
200
Where can you go to find free online training resources 24/7?
SkillPort
200
The CMA was founded in what historic year?
1867
200
What does QMS stand for?
Quality Management System
300
3. The MD vision is to … •Be recognized as the financial provider of choice for all Canadians •Be recognized as the financial provider of choice for all physicians globally •Be recognized as the affinity organization that works to build CMA membership
Be recognized as the affinity organization that enhances the way every Canadian physician works and lives, by being smart, strong and trusted.
300
What do we resolve and close Incidents with?
With a workaround or a known resolution
300
What does AMP stand for?
Achieving Maximum Performance
300
In 2006 Practice Solutions Software signs its first institutional client. In what city was this client located?
– Bruyère Family Health Network/Ottawa University teaching clinic.
300
What is a Problem (ITIL)?
The root cause of one or more Incidents
400
You need to book a virtual meeting, which of the following applications would you use? •Halogen Talent Management Software •Verve •MD CMA Collaboration powered by Adobe Connect •Skillport •Outlook
•MD CMA Collaboration powered by Adobe Connect
400
Should every Problem ticket trigger a Defect?
No, only true software defects should trigger a Defect
400
How much money can I get for successfully referring a candidate through the Employee Referral Program?
$1000 (less applicable taxes)
400
In 2010 Issues emerge in the EMR business and MD tackles them head-on, beginning with a new organization structure and formal program for both Ontario and Alberta. What are they called?
An Alberta Action plan is quickly developed followed by an Ontario action plan. Both are designed to address the issues that are affecting client satisfaction.
400
What can you do to recognize a colleague for doing an awesome job (list 3 things)?
- Send him/her an email - Tell him/her in person - Send an email to his/her manager - Give him/her a shout-out on Verve - Nominate him/her for an X-Factor award!!
500
7. The Help Desk can help you with which of the following? Check three answers. •Set-up your voicemail •Access email •Address health and safety concerns •Change your pension contributions •Install printers
•Set-up your voicemail •Access email •Install printers
500
What is a Service Request?
A new ask for service not as a result of an interruption in Service
500
What kind of pension plan do we have at MD?
Defined Benefit Plan
500
What year was Healthcare Software re-branded as Practice Solutions Software Inc.
2005
500
What are the three different types of Changes one can submit in SDP?
Regular, Emergency, and Standard Changes
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