Meal Delivery
What do you do if you are short on the food count?
The driver has to take from his count.
Who do you call for IT support? Ex: Ipads, tablets, iphones, etc.
Email or Call MRW/Compass
410-751-7111
help@compassmsp.com
If you are experiencing flu-like symptoms, should you come to work?
No, please stay home.
If you are experiencing symptoms, please take a COVID test.
Safe temperatures for hot and cold meals.
2 answers
135 F or higher for hot, 41 or lower for cold
Can we pay our volunteers?
Our volunteers are some of the most amazing people we know, but no, we cannot pay them for volunteering.
What dietary options do we offer?
Multiple Options
No fish, no pork, kosher, Korean option (vegetarian), textured modified, and breakfast
What platform do you use to submit expenses/mileage?
SAP Concur
What is the name of MOWCM's annual gala?
Night of a Million Meals
Even though we want to accommodate our clients, we cannot leave meals outdoors and unattended.
What is our animal food delivery program called?
Kibble Connection
What do you do when you have an extra meal?
Give the food to the next client on the list or someone you know could use the food. Mark the person who received as extra meal delivered. Do not return to the site.
Client has an unsafe delivery environment or a serious change in health/environment- where is it reported in Mobile Meals?
When checking off "delivered" the deliverer would type the information into Mobile Meals for Change of Condition and report it to their Supervisor.
Who do we partner with for the Grocery to Go boxes?
Salvation Army.
Why is it so important to take accurate food temperatures?
2 Answers
1. To keep up with our grants from different Maryland Counties. *Funding
2. To make sure our clients do not get sick from eating our food.
What is the age requirement for volunteers to deliver meals independently?
18
What do you do if a client refuses meals?
Document in Mobile Meals- "not delivered"- "refused meal"
What is ServTracker used for?
1. Digitalize Client Scheduling
2. Routing Changes
3. Adding or Removing Clients from Service
And More
What services are offered in our "More than a Meal" pledge?
1. HUBS (Housing Upgrades to Benefit Seniors)
2. SNAP (Supplemental Nutrition Assistance Program)
3. TIC (Together in Care)
4. More
What do you do if you are uncomfortable or unsafe delivering to a client's home? Ex: unleashed pets, poor air quality, dangerous environment.
Select "Not Delivered" in the app, explain the reason for the Missed Delivery in Driver Comments, and contact your Supervisor/Client Engagement.
How do you keep volunteers engaged and happy?
Multiple Options
1. Develop a relationship with them.
2. Communicate with them.
3. Make them feel appreciated!
4. Bribery
What is the next step if a client cannot be delivered to? Ex: Car issues, meal shortage, or meal dropped.
1. Call your supervisor.
2. Notate "Not Delivered, No Meal" in Mobile Meals.
What platform is timecard verification used for and how frequently are timecards submitted?
Isolved-Every Two Weeks
*All employees are responsible for verifying timecards
What products are GAP volunteers unable to purchase on behalf of a client?
4 Items
Alcoholic Beverages
Tobacco Products
Lottery Tickets
Any item over $500
What do you do if a Supervisor or coworker makes you feel uncomfortable in any way? Ex: harassment, discrimination, bullying, etc.
Report the incident to Human Resources ASAP.
What are all of the different volunteer opportunities at MOWCM?
1. Meal Packing (Kitchen)
2. Grocery Assistance Program (GAP)
3. Kibble Connection
4. Call Connection
5. Meal Delivery