Process Maps
Operational Definitions
Control Charts
Histograms
Waste
100
The typical level 1 process map has this many steps.
What is 4-6 steps?
100
Clear, precise description of the factor being measured.
What is operation definition?
100
There are three lines on a control chart and the top line represents this.
What is the upper control line?
100
An average of all the data values and is used when the data is normal.
What is the mean?
100
The creation of 100 reports when only 20 are used.
What is Over-Production?
200
A process map with multiple teams and handoffs.
What is a cross-functional process map?
200
A group of M&M's where a few are chipped and therefore the whole group is thrown away.
What is defective?
200
The UCL and LCL are typically +/- this many standard deviations from the mean.
What is 3?
200
This helps to interpret how variation occurs in the process, and how we have collected and stratified the data.
What is the shape?
200
Poorly defined job roles and goals.
What is Non-Utilized Employees (Intellect)?
300
The time from the beginning to the end of the process for one unit from the process perspective.
What is cycle time?
300
What you are trying to measure, what the measure isn't, basic definition of the measure, and how to take the measurement.
What are the parts of an operational definition?
300
An example of this type of chart has two of three points in zone A.
What is an out of control chart?
300
A graphical representation of the frequency of occurences for specific values, which demonstrates the pattern and amount of variation in a process.
What is a histogram?
300
Unexpected compliance emergencies outside of documented procedures.
What is Defect/Rework?
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