What are the six key dimensions of health care needing improvement?
What is safe, equity, efficiency, effectiveness, patient centered, timeliness?
100
Why can't we measure everything?
What is " it is to resource intensive"?
100
The initial level of performance at which an organization is operating upon which future performance will be measured.
What is the baseline?
200
Another term for a performance measure is
What is indicator?
200
The lower portion of a fraction
What is a denominator?
200
Who first conceptualized health care quality measurement?
Who is Avedis Donabedian?
200
What things or "issues" shouel be taken into consideration when selecting a process that will be measures?
What is
1. accreditation and regulatory requirements
2. topics of national importance
3. strategic quality goals
4. customer needs and expectations
200
What are the steps in designing data collection?
What is
1. locate the data
2. design the data collection tool
3. identify the responsible people
4. dtermine how often to collect data
300
This measurement category is used to judge adequacy of the environment for delivering care
What is a structure?
300
Performance measurement is one of the primary activities of quality managemnt. T/F
What is true?
300
What are the five steps in developing a performance measure?
What is
1. Select the process to be evaluated
2. Determine what you want to know
3. Translate what you want to know
4. Establish goals
5. Design data collection strategy
300
What areas does Joint Comission suggest that organizations measure?
What is high risk, high prone, high volume processes?
300
What is an example of a data collection tool?
What is a
1. checksheet
2. tabular checksheet
3. questionaire
4. survey
400
This measurement category is used to judge completion of important tasks.
What is process?
400
What does performance measures help people know?
What is 1. how the organization is doing
2. if goals are being met
3. are the customers satisfied
4. if and where improvements are needed
400
The total number of nursing hours per day is an example of which type of measure?
What is structure?
400
Organization wide quality goals are agreeded upon by
What is governing board and senior leaders?
400
Some measures are mandated by regulatory and accrediation groups. T/F
What is true?
500
This measurement category is used to judge results of patient care
What is an outcome?
500
Why is performance measurement in greater demand than ever?
What is
1. purchasers want that information to make decisions
2. health care professionals want that information to design high qulaity and cost effective services
3. researcher and regulatory agenceis want it to use in developing policies
500
The percentage of operative reports dicatated immediately following surgery is an example of which measure?
What is process?
500
What is another term used to describe a practice guideline?
What is a
1. clinical practice guideline
2. practice standard
3. policy statement
4. standard of practice
p.29
500
When government regulations state that a particular activity must be done the goal for that activity should be