SIMs
This Sim is used when a tractor is at the home yard and having a mechanical issue
What is Tractor Down Sim?
Dispatch calls asking for ROC to put in a Work Order on a tractor that is at the home yard experiencing a mechanical issue.
What is Work Order and Tractor Down Sim?
This resource is an AI knowledge base.
What is ChatOPS?
What is Proximity and Routes?
This Vendor would be selected for most tire related issue.
What is Goodyear?
To be submitted any time an AFP driver has issues with the tractor’s fifth wheel.
What is 5th Wheel Sim?
Driver calls in stating he is locked out of his tractor.
What is have driver reach out to local locksmith/Fleetnet, fill out OTR, look for Downstream impact?
This resource is always available for real time answers.
What is the Help Room (SLACK)?
Assigned Vendor can be found here.
What is AAP, Work Order created?
The magic HOS number concerning all OTRs.
What is +-4 hours?
This Sim is submitted any time there is an accident.
What is Accident Sim?
Driver is at Flying J, has a blown tire, and 6 HOS. This needs to be completed by the agent.
What is Work Order (Service Hub) and an OTR?
This needs to be completed in the event a Tow is needed.
What is Fleetnet?
Another word for Tractor ID and where you can find it.
What is Unit ID/Equipment ID, AAP?
The first thing we should ask the driver after finding out he/she was in an accident.
What is confirm they are ok?
This Sim is to be completed to recover an Amazon trailer outside of an Amazon site.
What is In Transit Recovery (ITR) SIM?
This is the first question that should be asked if driver calls in concerning a fuel leak.
Have you called 911?
This is where we would submit a Work Order for a mechanical tractor issue.
What is AAP?
Box Truck, Day Cab, Sleeper Cab are synonyms for these Asset Types and can be found here (Path).
What is DDU, Solo1, Solo2, FMC/Tours Page/Create leg?
After confirming an accident and gathering basic info from the driver, we would contact these two companies.
What is ARC and CEI?
To be submitted any time an AFP driver reports existing damage to an AZNG trailer at an Amazon site
What is Trailer Work Order Sim?
Driver is on the side of the highway, has 2 HOS, No trailer attached, has a flat tire. This needs to be completed by the agent.
What is Fleetnet(Tow) and OTR to monitor the tractor progress, monitor downstream impact?
This was created by a DSS team member as a great resource in which to assist with anything Mechanical and Accidents.
What is the One Note?
Fuel Type Can be found here.
What is AAP, Proximity and Routes or under Attributes, Engine & Transmission
This is the major difference between a AFP and TOMY accident.
What is Drug Test?