Templates
PEP
Fill in the Blank
Quality
Soarian
100
These days are the only days allowed to schedule a PPD test
What is Mon, Tues, Wed
100
This term measures the percentage of dispositions to logged calls in PEP
What is Utilization
100
Vivitrol and Suboxone are ________ medications and are prescribed at the _________ office
What are detox and Woodbury
100
Not asking for the patients call back number in case of disconnection will guarantee what ranking for the process compliance behavior
What is Novice (2)
100
Calls needing to update insurance information should begin by selecting this option from the Sorian Home Page
What is Revise Encounter Details
200
This practice allows patients to get Covid testing at the office
What is Port Jefferson
200
These are the minimum required fields when searching to add a new pharmacy
What are Pharmacy Type & Name
200
When scheduling a MCA or PST, we must set the appointment after the __________ date, and before the _____________ date
What are pre surgical testing and procedure/surgery
200
Confirming this piece of demographic information will take you to the next QA level for the process compliance category
What is email, address, or alternate phone numbers
200
This email address should be used to report any instances of patients with duplicate charts
What is EMPIMAILBOX@NORTHWELL.EDU
300
This activity code is used for a Woodbury patient seeking a B12 shot, who has not been seen in 487 days
What is CPE/RPA
300
This column contains words such as "Arrived, Attended, or No-Show, etc"
What is Appointment Status
300
Checking __________ __________ is crucial to ensuring we select the right activity code when scheduling of any kind
What is Appointment History
300
This button will allow you to dispute a behavior score you feel is inaccurate
What is Appeal Evaluation
300
This term refers to an insurance plan that cannot be verified as active using "Initiate Eligibility Request"
What is "Non HDX Payer"
400
This office will not provide any clinical services or advice if a patient has not been seen in 6+ months
What is Islip
400
This box is the what allows calls to come in properly and should be checked regularly/refreshed when needed
What is CT EMC / login box
400
All _________ ___________ have a 7-10 day general turnaround time for all practices
What is paperwork request/needs
400
This person scored a 100 QA call on 7/16/2021, the last recorded perfect score in MED 08 history
Who is Cloriel Wilson
400
When advancing to the "Schedule" Tab, these 2 buttons should be clicked before typing anything into the well
What are "Patient Appointments" and "Show All Past Appointments"
500
Patients can only see another provider under these circumstances at the Islip office
What are Same Day APA and established PCP is off work
500
This number is the least amount of mouse clicks needed to fully send a med renewal task
What is 14
500
Appointment attendance information is considered ___________ and cannot be given to anyone except the ____________
What is PHI and patient
500
Asking proper probing questions is related to this behavior category
What is critical thinking
500
At this practice, this activity code is used for patients requesting a telephone only appointment
What is Port Jefferson and RPA