True or False
A 59yo man with Type 2 Diabetes, who is in the PHASE or At Goal program, calls for routine diabetes labs. The MA assists the patient by placing and signing the order panel for "Phase with DM".
What is True?
There is also a Phase panel for folks without diabetes.
There is an e-Visit for patients who are requesting treatment for sinus symptoms.
What yes?
.evisitdeeplinksinus
This order can be ordered and signed by the MA when a patient emails or calls requesting osteoporosis screening.
What is Bone Density Scan?
A patient emails that they need a work note for calling out sick yesterday and today. MA clarifies the exact dates they were out. This is what MA does next.
What is pend the VOT and route to physician?
33yo woman who has hypothyroidism calls for her thyroid test. MA places and signs the order for "TSH".
What is True?
MA can place and sign order for TSH in patients who have a diagnosis of hypo or hyperthyroidism. If there is no diagnosis then MA cannot sign the order. MA can pend order.
20yo woman inquiring about management of her acne.
What is YES?
.evisitdeeplinkacne
"Hey doc, I'm due for breast cancer screening. Can you order the test?"
What is mammogram?
MA can order and sign screening mammogram for women ages 40-69 who have not had a mammogram in the last 2 years.
The patient writes a saga of their chronic conditions. This is the next appropriate step in management.
What is schedule an appointment?
If MDP then book appropriate TAV, DOV, VAV. If this does not apply, ask the physician the type of appointment to schedule. Don't wait for the doctor to get to the message and respond to you via pool box 2-3 days later.
40yo man who works for Elk Grove Unified School District calls for Annual Wellness Exam and labs. MA says they are unable to book the appointment without physician approval and that they will relay the message to the doctor to order labs.
What is False? In our module, MA can schedule routine physical without consulting the physician and they can order and sign the lab order set for EGUSD patients.
There is an e-Visit for 47yo woman has been so stressed at work she's been feeling anxious, can't sleep, is up at 4am every morning and seeks treatment for her mental health.
What is yes?
.evisitdeeplinkanxietydepression
"Hi, I'd like my annual labs ordered. I'm taking my husband to his doctor's appointment tomorrow and want to get them done while I'm waiting for him. I hate driving into South Sac. There's no parking and the place is a zoo."
What is Preventive screening panel?
MA can order and sign preventive screening lab panel for all patients.
What is schedule an appointment?
The doctor swabbed a patient's throat for Strep. They labeled the swab with date, time, location and initialed it, but they forgot to order the test. The MA doesn't notice this until the doctor has left for the day. The MA calls the doctor and they doctor is at their kid's game. They confirm with the MA the swab is for Strep. The MA places and signs the Strep order.
What is True?
There is an e-Visit for FMLA and FMLA extensions.
What is No, Nada, Nope!?
Patient emails that they haven't heard from a specialist they were supposed to be referred to. The MA does a chart search to locate this referral. This is where information about referrals completed is located.
What is eConsult?
Click on "Referrals" tab.
Patient sends in secure message: "I need to see a dermatologist for a spot on my arm that is probably a skin cancer." This the appropriate next step in management.
What is SBAR and ask patient to send photos?
A 16yo boy calls for STI testing. The MA forwards the message to the physician to address.
What is wrong?
The MA can order and sign STI panel for any patient >15 who calls, secure messages requesting testing and has not had testing within the past month.
During their morning unit, the MA looks at each of the doctor's messages in the inbasket. They see a secure message from 31yo patient that they hurt their back doing burpees last night. The MA leaves the message for the physician because they think they cannot help with this clinical problem.
What is wrong?
.evisitdeeplinklbp
What is done the order?
woo hoo!!
I need a physical exam form completed for school. The MA checks to see the patient has not been seen in the past two years. MA schedules a physical exam with the PCP. This additional step will help facilitate the patient's request.
What is provide information to ROMI?
Trust, Conflict, Commitment, Accountability, Results,
What are the Five Behaviors of a Cohesive Team?