Exams
If a patient has an eye infection, what exam do they need?
Office visit
What is a CLFit?
A contact lens fitting for patient's who already had their eyeglass exam done in the last 90 days
How does a patient obtain a private/commercial insurances?
Through their employee or the insurance company
What is Medicaid?
Free or low cost insurance for low income families
How old should patients be to be seen at MED?
5+ unless otherwise stated in the Resource Guide
What are the three types of CL Exams?
Spherical, Toric and Multifocal
What service types (appointments) can you schedule on a Flex/RC/OV?
Recheck and Office Visits. Within 24 hours, any private exams, and as long as Dr is credentialed, any state exams.
if a patient does not have their insurance info available, what should you do?
Ask them to call back BEFORE the appointment and note that you advised them to call back
Who is the policy holder if the patient has Medicaid or Medicare?
The patient is always the policy holder no matter what age they are
How many family members can you schedule per day?
How much is the Retinal Photo?
$27
What is the difference between NCLE (PW) and FCLE (NW)
NCLE (PW) - new MED patient; former CLs wearer
FCLE (NW) - former to MED; New CLs wearer, will need a class
What is the vision insurance under Carefirst?
Davis Vision
What State insurances are not accepted in Virginia
Anthem Healthkeepers Plus or any insurance under Eyemed Medicaid
When scheduling NEXT DAY appointments, what should you do?
What is a Medical Exam?
A comprehensive eye exam for patient's with pre-existing conditions and/or Medicare. Only done in DE and PA.
What service type would you use for a state patient who is new to MED and needs contacts for the first time?
State-NCLE - will need a class
If a patient has VSP and does not have an ID #, what info can you ask for?
Last 4 of SSN
What State insurances are accepted in the Eye Street office?
Trusted Health and DC Amerigroup
Resource Guide
Patients that have Glaucoma and need to test their eye pressure periodically. What is the name of the eye pressure test?
Tonometry test (air puff)
What service type would you use for a patient who needs a Visual Field Testing?
What is the vision insurance under United Health Care?
Spectera or VSP
What is Medicare? Do you schedule these patients as Private or State?
Medicare is a federal gov't insurance for patients 65+ and/or with disabilities. You schedule these patients as PRIVATE patients.
What are some reasons you would auto-fail a call?
Bad phone etiquette, not asking/confirming HIPAA info, not updating account info, and not adding notes.