MEDICATIONS
CUSTOMER SERVICE
DOCUMENTATION
100

Does a resident have the right 

to refuse medication? 



TRUE

100

What model acronym does Addington goes by?

HEART

100

What color ink do you use to document in the narcotic book?

Black or Blue ink

200

What drug is an Anti-Hypertensive medication? 

Cozaar, Zetia, Zocor, Glipizide


Cozaar

200

Who is considered the "customer" in the community? 

—Your co-workers

—Outside vendors

—Families

—Residents

—Visitors

Everyone

200

When do you complete an Incident Report? 

Fall, skin issues, resident to resident issues, staff to resident issues. 

300

What is the medical abbreviation for "Bedtime"

QHS

300

What acronym approach are you to use to handle a customer service concern? 

The "Last" approach

300

Who can make a Yardi progress note? 

–Health and Wellness Director

–Resident Care Manager

–Lead/ Med Tech

–ED

400

Why is insulin given? 

to lower blood glucose levels

400

What are the 3 types of communication? 

Verbal Communication

Nonverbal Communication

Visual Communication

400

When do you need to make a progress note in Yardi? 

-New move in  -Significant changes

-Incidents  - Antibiotics

-Behaviors  -Fall

-Transfer/ LOA 

-Medication Changes

500

What are the 8 Rights Of Medications Administration? 

1.Right Resident

2.Right Medication

3.Right Dose

4.Right Dose Form

5.Right Time

6.Right Route

7.Right Record/Documentation

8.Right to know and Right to Refuse

500

What should you never say? 

Never say-’That’s not my Job’ OR ’That’s not my resident’

500

What 3 people should be notified when doing an incident report? 

-PCP, family and EMS (if applicable)

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