MEDCO JEOPARDY

WIKI

100

 WHAT FACILITY DO WE SET UP PAYPLAN ROLLOVERS ON?

BAPTIST MONTGOMERY

200

WHERE DO I FIND OUT WHAT A STATUS MEANS?

IN RECOVERY WIKI UNDER AGENT STATUS HOW TO

300

 DUE TO THIS I CANNOT REPEAT PATIENT CREDIT CARD INFO

FDCPA COMPLIANCE POLICY 

400

IF A PATIENT HANGS UP ON ME MAD WHAT IS THE PROCESS I FOLLOW? AND WHAT DO I DO?

• Ticket must be opened in CMS
• Immediately notify the available supervisor via Hangout that you have opened a PIR ticket
• Once the ticket is created the supervisor working the ticket will assign it to themselves
• Ensure the supervisor acknowledges the Hangout as it may be necessary to notify another supervisor so the ticket can be worked immediately
• Put ticket number and category in the call center chat

500

When a patient requests a receipt for current payment for southwell what do I do?

• Create STMT ticket
• Include all accounts needing receipts on a single ticket. Please do not create multiple tickets for the same patient.
• Note in body of ticket that patient is requesting receipt for payment, giving date of
  payment
• Receipt will be sent to address on file
• Advise patient to allow 5 - 10 business days for processing.

PAYPLAN

100

WHAT MUST I HAVE IN ORDER TO SET UP PPL?

INITIAL PAYMENT

200

I CANNOT SET UP A PAYPLAN ON THIS FACILITY FOR BALANCE AFTER INSURANCE?

HIGHLANDS

300

$100- $399.99$25.006 months$400-$1750.99$100.0012 months$1751- $3000.99$200.0018 months$3001+$250.0024 months THESE ARE THE GUIDELINES FOR WHAT CLIENT?

CULLMAN

400

WHAT IS THE FINAL STEP WHEN SETTING UP A PAYPLAN 

SEND PAYPLAN AGREEMENT LETTER

500

AFTER I HAVE SET UP MY PAYPLAN WHAT SHOULD MY FINAL NOTES INCLUDE

 pt set up (# of months) month pay plan for (amount of pay plan) due the (day) starting (date) and will (payment option) monthly

RECOVERY WIKI

100

I CANT TALK WITHOUT THIS BEING VERIFIED?

DATE OF BIRTH

200

WHAT POLICY STATES TO PROVIDE YEAR ROUND COVERAGE TO THE CALL CENTER A GROUP OF CORE AGENTS WILL BE AVAIL TO SERVE CLIENTS

INCLEMENT WEATHER POLICY

300

WE USE THIS DATA TO SCORE PATIENT ACCOUNTS TO DETERMINE THEIR POTENTIAL TO PAY

PREDICTOR SCORE

400

IF I HAVE A ACCOUNT IN SETT PEND STATUS AND ITS MY SECOND TICKLER DATE WHAT DO I DO

• If payment is not posted in CMS but is posted in VPN set out tickler for 7 days.
  • If it was posted in VPN over 7 days ago create a COP (check on payment) ticket.
• If payment is not posted in CMS or VPN call the patient, if you secure payment set tickler out for 7 days.
  • If you are unable to secure payment or have to leave a message change status to PHONE.

500

I MUST DO THIS AFTER EVERY CALL TO DETERMINE WHAT WAS DONE ON THAT CALL

FIVE9 DISPOSITION 

BONUS

100

If Im 14 and live in alabama can my mom call and get my treatment information?

NO

200

WHAT PLANET IS FURTHEST FROM THE SUN 

NEPTUNE

300

HOW MANY JOINTS ARE IN THE HUMAN BODY 

360

400

WHAT IS THE HIGHEST MOUNTAIN EVER DISCOVERED

OLYMPUS MONS

500

WHY ARE THE OLYMPIC RINGS YELLOW,GREEN,RED,BLACK AND BLUE

TO CELEBRATE EVERY FLAG IN THE WORLD