Mediacom Jeopardy

Xpert

100

The price of Home Office Pro

What is $19.99?

200

The hours Xpert (Asurion) agents are available for our customers

What is 24/7?

300

The Xpert package that offers repair or replacement options

What is Home Office Pro and Smart Home?

400

The states where Home Office Pro and Smart Home Complete are not available

What is California and Florida? 

500

The items not covered under Home Office Pro and Smart Home Complete

What is Mobile Phones and Software Failures?

HBO

100

The cost for HBO Max

What is $14.99 (HBO max only w/internet required) or $18.95?

200

The customer who subscribes to HBO only does NOT get this

What is the HBO Max App?

300

What programming that does NOT come with HBO Max

What is Cinemax?

400

#1 show on HBO currently in 2023

What is The Last of Us? 

500

The show to have the highest ratings on HBO to date

What is Game of Thrones? 

Digital Home

100

The warranty period for digital home equipment

What is 90 days

200

The brand used for Mediacom Digital Home equipment

What is alarm.com? 

300

The states where Digital Home is not yet available

What is CA, NC, MN, TN, VA?

400

The cost of a Digital Home tech install

What is $109.99?

500

Technicians will NOT install any Digital Home Equipment in an

What is an MDU?

WIFI 360 Pro

100

One Wifi 360 Pro Eero covers how many square feet per device

What is 1,500?

200

The Wifi 360 Pro supports this many devices

What is 75+?

300

The Eero supports speeds up to what speed

What is 1GIG?

400

The Wifi 360 Pro also includes this to help keep your devices safe and secure

What is Eero Secure? 

500

The type of dwelling can be sold WIFI 360 Pro with a limit of one puck

What is an MDU?

BPA

100

A measure that will cause an alert if you don't do it on BPA

What is: 

• Agent did not recommend WiFi360Pro.
• Agent missed any part of the phone service section when phone was sold
• Did the agent miss any part of the TV Viewer Protection Act?
• Agent did not state the $9.95 charge on Xtream Xpert, did not state 3 features of the product or did not explain the email the customer will get on the product.
• Agent did not state ACP disclaimer on HSD sale

200

Listed on the BPA form what ancillary products are required to be offered to every applicable call

What is: 

Wifi 360 Pro

Xpert Tech Advisor

Digital Home

300

The most recent change that we made to the BAMM form

What is the change to require to offer a TeleRisk?

400

Name at least three things that are required for TVPA

What is:

*The total monthly charge for the services purchased.

*The amount of any applicable promotional discount reflected in the monthly charge.

*All stair step (increases) in the amount, including when the price will increase.

*The regular charge for the services purchased.

*Any administrative fees, such as the activation fee.

*Any equipment fees.

*Any other monthly charges such as the local broadcast station surcharge, and the

regional sports surcharge.

*A good faith estimate of any tax, fee, or charge imposed on the consumer by any

federal, state or local government.

500

What does BAMM stand for

What is Building Ambitious Money Makers?