Mediacom Week 3

Can You Hear Me Now?

100

These are the colors for the primary pair tip and ring for solid color wires

What are green and red

200

These are the colors for the primary pair tip and ring for striped wires

What are white/blue and blue/white

300

This is the correct process for terminating the customer's phone line at the demarc

What is cut the customer side tip and ring wires at the NID or station protector close to the lugs and scotch lock the tip and ring wires separately

400

This problem will affect all phones connected to the same circuit no matter where the problem is located

What is a short

500

This is the voltage (level and type) you are looking for to determine if a phone line is good or bad.

What is 48VDC

Just Do It

100

These are the last two things that need to be completed at the end of the day, on OFSC mobility

What are deactivate route and sign out

200

This is when the "Deinstall" tab should be used

What is removing equipment from the customers account.

300

These are the two tools that are available to read WiFi signals

What are WiFi manager app and Trilithic 360 (NOT SLM)

400

These are the three times a "Health Check" can be done

What are after starting the job, during the job, and before closing the job

500

This is what you should do before driving to a customer's house

What is pre-call the customer

Sales

100

These are our 3 PSUs

What are Video, Internet, and Phone

200

This is your sales rep number

What is 2 + tech number

300

You can do this if you notice smoke detectors, tennis rackets, or trophy's in a customer's house

What is start a conversation to offer additional services

400

CSG job number or last name on the account

Last 4 numbers of SSN or drivers license number 

Technician Sales Representative number

What is the information a tech needs on hand for conducting a sales call-in

500

This is the maximum amount you can get paid each month for sales

What is however much you want (no limit)

Keeping Levels in Spec

100

Name the minimum/maximum digital downstream RF levels required at the CPE

What is -7 to +7

200

Name the minimum/maximum digital upstream RF levels required at the CPE

What is 36 to 50

300

This is the minimum acceptable signal level before a WiFi expander is needed (required)

What is -60dBm

400

This is how digital signals read in comparison to the adjacent analog channels

What is approximately 6dB lower

500

This is how we gauge whether or not a customer is getting acceptable throughput

What is by running a speed test at speedtest.mediacomtoday.com while connected directly to the modem with an Ethernet cable

TiVo

100

This is the number of tuners in a Pace MG1

What is 6

200

This is the purpose of a MoCA filter

What is to act as a block to prevent MoCA signals from exiting a home, while allowing all HSD and Video channels to flow through the network

300

These are the steps to allow a network remote control to function

What is TiVo Central>Menu>Settings>Remote, CableCard and Devices>Network Remote Control

400

These are the steps for checking the IP address of the TiVo set top box

What is TiVo Central>Menu>Settings>Network Settings

500

This is the name given to a device that uses the MoCA network being created by the bridge

What is a client

Cable Math

100

Signal loss for 100' RG-6 cable at 750MHz

What is 5.65dB

200

Signal loss for 100' RG-6 cable at 55MHz

What is 1.60dB

300

Signal loss for 171' RG-11 cable at 550MHz

What is 5.20dB

400

Signal loss for 205' interior RG6 cable at 750MHz

What is 11.58dB

500

Signal loss for 177' of drop cable on EIA channel 45

What is 4.28dB (all drops over 150' must be RG11) (CH45 = 351MHz)