MediaMint Support
The Issue Type to choose when needing traffic Hot on Hulu Flights
What is Sponsorship?
These types of tickets will be handled within 5 business hours
What are RUSH tickets?
The ENT Local Contacts for escalations
Who are Jenny Louie and Aliezza Lee?
The number of attempts an AM should make to follow up on a ticket if the MM assignee is unresponsive
What is two?
Due dates for trafficking tickets should take these teams' TAT and workflows into consideration
Who are AD-COPS and AOS?
The Reporting Issue Type to select when requesting a report in a non-standard template
What is Custom?
The user who is responsible to CLOSE a resolved Jira ticket
Who is the Account Manager?
The MediaMint Lead for Local Tickets
Who is Rakesh Konda?
If a ticket is unassigned after 1 hour, the AM should tag either of these people
Who are the MM Leads?
(National: Raghavendra Vamsi
Local: Rakesh Konda)
Once a ticket has been resolved, it is the AM's responsibility to QA the work and move the ticket to this status
What is Closed?
The Request Type to select when requesting MM to push 25 or more lines from Op1
What is Optimizations?
These factors are taken into consideration by MM when prioritizing the queue
What are task priority, due date, and ad unit volume?
The MediaMint Lead for National/Agency Tickets
Who is Raghavendra Vamsi?
If a ticket is unassigned after 3 business hours, this person should escalate to the ENT MM Leads
Who is an SROS?
An AM should do this if MediaMint has made an error or needs clarity
What is take the time to correct and teach? Train them as if you're training another AM!
These 5 request types can be submitted through the JIRA intake form
What is
-Trafficking?
-Reporting?
-Billing?
-Optimizations?
-Screenshots & Recording?
These specific details should be included when sending reporting tasks to MM
What are flight dates, Broadcast calendar dates, DCM links, ETC.?
The ENT National/Agency Contacts for escalations
Who are Ben Rahmani and Allison Kim?
This form should be filled out if a task is completed incorrectly or past the assigned due date*
*Assuming TAT are taken into consideration
What is the Issue Form?
Once submitted, the Jira ticket will have this listed as the assignee until it is updated by the MediaMint team
What is "Unassigned"?
MM can not support this request as recurring
What is Screen Recordings?
An AM should do this if they make a change to a ticket after it has been picked up by MediaMint
What is note changes in the comments?
The SROS should reach out to these contacts for escalations, clarifications, or questions
Who are Aliezza Lee & Allison Kim?
These escalations should not be brought to the MediaMint AOOs
What are flight review or planning escalations?
*MediaMint AOOs oversee trafficking, reporting, billing, optimizations, and screenshots/recordings
The TAT for trafficking does not include this process
What is Flight Review?