ED
What is Emergency Department
What is left voicemail
First visit to the clinic or doctor's office
What is New Patient
When PCP sends a patient to a specialist
What is a referral
Permission to share records
What is release of information
STAT
What is immediately
After how many rings should you pick up the incoming call
What is 3
A patient who has been seen before by the clinic
What is established patient
Patient without insurance
What is self-pay
Abbreviation for protected health information
What is HPI
CHDP
What is Child Health and Disability Prevention
ETA is abbreviated for
What is Estimated Time of Arrival
What is follow-up
Amount the patient must pay before insurance covers the cost
What is deductible
Comprehensive history of one's health, including diagnosis, treatment, medications, and immunization
What is medical records
HMO
Patient info: name, address, phone are categorized as
What is demographics
Patient who arrives without an appointment
What is walk in
What is co-pay
Legally protected right of patients
What is confidentiality
PCP
What is primary care provider
Stages of grief
What are denial, anger, bargaining, depression, and acceptance
A patient who is scheduled on the same day
What is same-day appointment
Confirming insurance is active
What is eligibility check
HIPPA is abbreviated for
What is the Health Insurance Portability and Accountability Act