Medical Assistant &
terms
terms
One would be answering the phone, another is checking vital signs
What is something a medical assistant would do
Treating patients well and smiling and having a good attitude
What is good customer service
The type of thinking that considers all aspects of a situation when deciding what to do
What is critical thinking
this is behavior toward others; your outward manner
What is demeanor
what is integrity
This person helps navigate community care or helps with discharge planning to home or other arrangement
What is the patient navigator or coordinator
Name 3 specialists
Who are - any of the specialists listed - in your book
how an individual looks at information and sees it as real
What is perceiving
The process of thinking about new information so as to create new ways of learning
What is reliable
This is the process of sorting patients to determine medical need and priority of care
What is triage or triaging
This is the ability to determine what needs to be done and to take action on your own
What is initiative
This is the way an individual perceives and processes information to learn new material
What is their learning style
Emotional or mental condition with respect to cheerfulness or confidence
What is morale
What is Hospice
This is a form of healing that considers the whole person, body, mind, spirit and emotional, in individual treatment plans
What is holistic
Failure to act as a reasonably prudent person would under similar circumstances; such conduct falls below the standards of behavior established by law for the protection of others against unreasonable risk of harm
What is negligence
An important point or group of statistical values that, when evaluated, indicates the quality of care provided in a healthcare facility
What is an indicator
The process by which something becomes harmful or unusable through contadct with something unclean
What is contaminated
A learning device like an image or certain order of letters, or a rhyme... that a person uses to help them remember information
What is a mnemonic
When you sit for certification, you will receive the NHA certification, tell me what that stands for
National Healthcare Association
This is the founder of nursing, the lady with the lamp
Who is Florence Nightingale
This is the person that established American Red Cross
Who is Clara Barton
This Dr promotes preventative medicine and treats diseases that affect children and adolescents. They monitor the child's growth and development and provide a wide range of health services
Who is a pediatrician
This person functions as a member of the healthcare delivery team and performs both administrative and clinical procedures and duties; a multiskilled health professional
Who is a medical assistant