Legal and Ethical Issues
Verbal and Nonverbal Communication + Applying Communication
Telephone and Written Communication
Scheduling Appointments + The Medical Record, Documentation, and Filing
Office Environment, Computer, and Equipment + Managing the Office
100

In the United States, law is predominantly derived from:

legislative bodies

100

___ is the interchange of information through thoughts, feelings, messages, or perceptions as by speech, gestures, writing, or behavior.

Communication

100

The "H" in the "THINK" acronym stands for:

Is it HELPFUL?

100

Another term to describe the reason for the visit is:

chief complaint

100

In general, the term EMR (electronic medical records) refers to:

clinical functions
200

One of those intangible elements of life we deal with on a daily basis is known as:

ethics
200

Issues such as medication errors, coworker tardiness, or patient complaints should be brought to the attention of whom?

The clinic manager

200

A good tip to keep your computer virus-free is to:

never open any executable or script file (files with .exe or .vbs suffixes).

200

One of the most widely used methods of charting, appropriate for most types of patient encounters, is the:

SOAP note

200

How often should staff meetings be held?

at least once a month

300

The purpose of a Good Samaritan Act is to:

protect the medical provider who gives emergency care from liability for any civil damages.

300

Procrastination is...

a threat to efficency

300

On average it takes a person about how long to pick up on your attitude from listening to the tone of your voice?

10 seconds

300

With this type of insurance plan, you receive more comprehensive benefits by using network providers - doctors, hospitals, and other health care providers - that participate in the plan, and you do not need to select a primary care physician.

PPO

300

Improper setup of workstations or repetitive use of computer equipment (ex. keyboarding) can...

result in physical injury.

400

Which code of ethics is comprehensive, addressing the provider's conduct in interprofessional relations, hospital relations, confidentiality, fees, records, and professional rights?

AMA Code of Medical Ethics

400

Most definitions of critical thinking are based on cognitive theories from ___, ___ and___, ___ and ___.

Piaget, Bloom and Kohlberg, King and Kitchner

400

A form that is HIPAA compliant and used to release personal information with the signed consent of the patient is known as the:

Release of Information form.

400

Which is the third step in filing, and is done by marking the index identifier on the papers to be filed?

Coding

400

Who is usually responsible for coordinating the move when a medical practice changes locations?

the office manager

500

When a motor vehicle accident involves a death and the driver is under the influence of alcohol or drugs, what is the most common charge?

Involuntary manslaughter

500

Maligner is...

deliberately pretending to be sick to avoid dealing with situations that are unpleasant or cause anxiety. 

500

A method of informing the patient of how to reach the provider must be available 365 days a year, which is why a(n) ___ is often used.

answering service

500

What is the name of the act, law, or statute, under provision of the Affordable Care Act that requires companies that make drugs, medical devices, and biological medicines to report payments and items of value given to physicians and teaching hospitals?

The Sunshine Act

500

HL7 Protocols are...

the standard for exchanging information between medical applications.

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