Attribute 3 & 4: Comprehensive Whole Person Care & Continuity
Attribute 5: Coordination & Integration
Attribute 6: Person & Family Centered Care
100
Extended hours of operation, availability of appointments, telephone "visits", timely clinical advice by telephone 24 hours a day, patient portal.
What is access?
100
Once a year, this becomes available for all patients/families to complete. This is an opportunity for the patients to express their feelings toward the clinic.
What is the Patient Experience of Care Survey?
100
The structure containing the problem, goal and instructions for the patient.
What is a care plan?
100
Up to 3 are sent out as reminders for patients to schedule their next routine exam.
What are recall letters?
100
Two translation companies we use.
What are Pacific Interpreters and Linguava?
200
This service is offered 24 hours a day, 7 days a week.
What is advice?
200
The program in which our data is publicly reported.
What is Q-Corp?
200
Consists of provider, medical assistant, care manager and psychologist, as needed.
What is the care team?
200
This person, along with PCP, is responsible for developing an individualized care plan for patients and families with complex medical or social concerns/needs.
Who is the care manager?
200
The annual survey for patients/families to fill out regarding access to care, provider communication, coordination of care and staff helpfulness.
What is the CAHPS survey?
300
According to the Metro Peds Welcome letter, we ask that parents schedule their child’s wellness exams this far in advance.
What is 1-2 months?
300
Five of the quality measures we track.
What are well child rates for 0-15 months, well child rates for 3-6 years, asthma data, 2 year old immunization rates, 13 year old immunization rates, patient satisfaction score, maternal depression screening, insurance payer mix, support level needs.
300
Five elements of the health care record that need to be updated/reviewed at each visit.
What are problem list, med list, allergies, demographics, preferred language, BMI, growth charts, immunizations.
300
The medical home helps coordinate care across all elements of the broader healthcare system, including specialty care, home health, hospitals and community services & support.
What is coordinated care?
300
These documents are offered to each new patient/family at the onset of the care relationship.
What are Treatment Consent, Notice of Privacy Practices, Genetic Privacy Notice and Credit Policy?
400
Four of the six types of access we offer.
What are in-person access, after-hours access, telephone access, same day access, electronic access and prescription refills.
400
The maternal depression screening tool and the ages at which we hand this out.
What is the Edinburgh Postnatal Depression Scale. Handed out when the patient is 2 months and 6 months of age.
400
PCP is accountable for majority of patients physical & mental health care needs. This includes prevention, wellness, acute & chronic care.
What is comprehensive care?
400
This type of referral includes the following specialties: Cardio, Endo, GI, Hem/Oncology, Nephro, Neuro, Pulm, Rheum, and Urology. It also contains these 4 milestones: Ordered, Scheduled, Results Received, Completed.
What is a critical referral?
400
Three screenings we offer in a language other than English.
What are ASQ, MCHAT, Edinburgh Postnatal Depression Scale, Pediatric Symptom Checklist, Pediatric Asthma Control & Communication Instrument.
500
The average time between when a medication refill request call came in and the completion of the refill.
What is approximately 4 hours, 20 minutes?
500
Name three of the four clinical asthma measures monitored by CHA in 2014 that Metro Peds met or exceeded.
What is
-% of patients with a current written asthma plan
-% of patients with an asthma well visit within the last 15 months
-% of patients with documented severity classification
-% of patients with a documented encounter in the calendar year.
500
This provides information on new prescriptions, reviews and reconciles all medications, documents all over-the counter medications & herbal therapies, and assesses all barriers in this process.
What is medication management?
500
Includes annual comprehensive health assessments, clinical decision support for important health conditions and proactive reminders to patients in need of services for preventative and chronic care.
What is population health management?
500
Supports patients in learning to manage and organize their own care. It collaborates and partners with patients and families to ensure they are fully informed partners in establishing care plans.