Leadership
What Is Leadership?
Guiding and supporting others toward a shared goal
Why is communication important in healthcare?
It helps the team understand the situation clearly, and provide accurate information to not lead to any mistakes with the patient.
What should you do if you don't understand an instruction?
Ask the healthcare professional for extra clarification instead of guessing.
What is one benefit of teamwork?
What is the difference between a Leader and a Boss?
A leader guides and supports the team to reach their best, while the boss focuses on providing rules, directions, and authority.
What does patient confidentiality mean?
Keeping a patients medical information private, and protected. Only sharing it when it is authorized.
What should you do if you notice a possible patient safety concern?
Speak up quickly, and report the concern using the established process.
What does taking accountability mean?
Taking responsibility for your actions and fixing them promptly.
What are 3 good qualities of a leader?
Honesty, Responsibility, And Communication. (Other examples listed by students work as well.)
Name one healthcare professional who can demonstrate leadership.
Doctor, Nurse, MA, Paramedic, Etc.
Why is it important for healthcare workers to admit mistakes?
This is so the issue can be addressed quickly, and so they will be able to learn from their mistake and ensure it doesn't happen again and put a patient in danger.
A teammate is being ignored during a group discussion, what should the leader do?
The leader should invite them to share their ideas and make sure everyone has a chance to listen and partcipate.
Your team is struggling to finish a project. What should you do?
Communicate with the team, assess the problem, help resolve and divide tasks equally.
A healthcare worker is unsure about medical instruction, What should they do?
Ask the appropriate supervisor or healthcare professional to clarify, never guess instruction.
You notice a friend about to make a potentially unsafe decision to a patient. What do you do?
Immediately speak up to the teammate in a respectful manner and address to them the mistake they are about to make. You should prioritize a patients safety over your friendship.
What should you do if two of your teammate friends are disagreeing?
Listen to both sides, and assist them with communicating properly to assist the patient.
Two experienced team members disagree during a busy shift, the rest of the team is confused on instruction. What should you do?
Listen to both sides, clarify both perspectives, follow established procedure and work with the two members by combining their ideas into one and assessing the situation.
Get the patient back, communicate the missing information that you needed to give them before the next team is ready to take over.
A senior healthcare professional tells you to continue a medical procedure, but you notice there is a possible safety risk. What do you do?
Respectfully, but firmly address your concern to the senior professional, if they still do not listen, contact the supervisor or head to a different professional. Never do anything that could risk the patient.
Your team is constantly missing deadlines because of one member not completing tasks on time, What should the team leader do?
The team leader should speak privately with the team member to understand the deadline issue, and clarify that if they continue to miss deadlines that they might get replaced from the team. The team leader could also come up with a backup plan.