1
Which of the following is a main principle of the Canada Health Act? a. Health insurance should cover 100% of dental care.
b. Health insurance should cover all medical services.
c. All residents of Canada should be provided with health care.
d. Eligible Canadians should receive accessible health care.
d. Eligible Canadians should receive accessible health care.
What is ethics?
The study of standards of right and wrong in human behaviour
What is the definition of nonmaleficence?
An ethical principle encompassing the duty to refrain from harming another person
Name a group of people that the federal government is responsible to pay health care costs for ?
Refugee claimants/ incarcerated/ full treaty living on reserves
What is the purpose of the Workplace Hazardous Materials Information System (WHMIS)?
a. To standardize workplace safety across the country
Define the term " non maleficent " ?
the primary outcome is to do no harm intentionally
What are two challenges facing health care services today?
Underfunding and poor coordination of services/ wait times etc
what is the role of Occupational Health and Safety (OHS) and why is it important ?
Employees have the right to be aware of potential safety hazards on site and be able to report concerns
What does fee for service mean? give 1 example
A health care provider is paid for each insured service such as office visit for sore throat
Give 3 reasons why the scheduling system is important?
Maintains a record of each day’s appointments, provides a legal document, can be used for billing purposes
Name 3 types of scheduling in the medical office!
Wave, stream, modified wave,
What pieces of information is needed to book an appointment?
Name of patient, telephone number, and reason for visit
Name 3 types of filing systems and an example of where each would be used
Alphabetical, numerical, color coded, electronic health records
Explain “Implied Consent” in the doctor/patient relationship.
The patient requests an examination or treatment from the doctor, the doctor accepts to treat the patient- verbal agreement
Who owns the patient record?
The physician owns the medical record
according to the book, name 3 types of archiving for a medical record
Microfilm, microfiche, and CD-Rom ( any variation we have spoke about
What does “PIPEDA stand for?
Personal information protection and electronic documents act
What is an “office procedures manual?”
It is a manual that describes the necessary steps involved in completing any and all jobs related to the daily function of the medical office
What is the purpose of screening telephone calls?
Not to interrupt the doctor and to be able to prioritize the urgency of patient needs
Name 3 emergency conditions which MUST be seen immediately!
Chest pain, shortness of breath, high temperature, earache
Name the 5 dimensions of wellness?
Physical, emotional, social, intellectual, spiritual
Name the 5 stages of illness response cycle?
Preliminary, acknowledgment, action, transitional, resolution
What is a locum?
Someone who may assume a practice, when the doctor is away on holiday
Define the SMILE principal ?
Sensitivity, mutual respect, interest, language, explanation
When booking an appointment, what is important to keep in mind?
Reason for the visit, whether the patient is a child, or retired, and urgency