Digital Tools & Data
This software is used to manage and analyze patient interactions to improve satisfaction and retention.
What is CRM (Customer Relationship Management)?
Peeking at a celebrity’s medical records without a business reason is a violation of this federal rule.
What is the HIPAA Privacy Rule?
This coding system is used specifically to report a patient's diagnosis.
What is ICD-M-10?
If a patient reports chest pain and left arm numbness, the triage person should give this instruction.
What is call 911?
This term refers to basic workplace expectations like being on time, dressing appropriately, and having a good attitude.
What is Professionalism?
EHR systems use this type of application to store and organize large volumes of structured demographics and clinical records.
What is a Database?
This federal agency is responsible for regulating the disposal of hazardous medical waste.
What is the EPA?
Before a patient even sees the doctor, the "Revenue Cycle" begins with this crucial step.
What is verifying insurance liability? (Check in is also acceptable)
This communication skill involves restating what a patient said to confirm you understood them correctly.
What is Active Listening?
When two or more people work together to achieve a common goal in the office, they are practicing this "21st-century skill.
What is Collaboration?
When you need to analyze an office budget or create financial charts, you’d reach for this type of software.
What are spreadsheets/
This program ensures a medical office follows all laws, regulations, and ethical standards.
What is a Compliance Program?
This is the term for a medical claim submitted without errors that can be processed immediately.
What is a Clean Claim?
A manager addressing staff concerns about a new EMR system is practicing this type of management.
What is Change Management?
This is the term for the fixed amount a patient must pay at every visit before they see the doctor
What is a Co-Payment?
In ICD-10-CM coding, this character is used to allow for future expansion while keeping the 7th character in place.
What is placeholder X?
This specific type of "Advanced Directive" outlines a patient's wishes regarding life-sustaining treatment.
What is a Living Will?
These two-digit additions to CPT codes provide extra detail without changing the procedure's definition.
What are Modifiers?
This process involves verifying a provider's license and education directly through the original source.
What is Credentialing?
This scheduling method involves booking two patients at the same time (e.g., both at 9:00 AM) to account for no-shows.
What is Double-Booking?
This document is used by providers during a visit to quickly record common CPT and ICD-10-CM codes.
What is a Superbill?
This internal control prevents fraud by ensuring the person opening mail isn't the same person depositing the checks.
What is Separation of Duties?
This term describes the financial difference between what a provider bills and what insurance actually allows.
What is a Contractual Adjustment (or Write Off)?
You’ll find chemical hazards and first-aid procedures for office cleaning solutions in this document.
What is the Safety Data Sheet (SDS)?
This legal and ethical requirement ensures a patient is fully aware of what a medical treatment involves before agreeing to it.
What is Informed Consent?