During communication, posture is described as this.
What is open or closed?
100
This is a method of sending and receiving messages through a network.
What is email?
100
These are the 3 hardware components of a computer.
What are the monitor, keyboard, and printer?
100
This is the way patient records are created, filed, and maintained.
What is the records management system?
100
This is the first thing you should do when answering the telephone of a medical practice.
What is identify the medical office and yourself?
200
Successful people most likely have reached this level in Maslow's hierarchy of needs.
What is self-actualization?
200
This is placed two lines below the last line of the body of a business letter.
What is the complimentary closing?
200
This is an optical disk on which you can store up to 8 hours of high-quality video.
What is a DVD-R?
200
This is a marker made of stiff material that is used as a placeholder when a file is taken out of the filing system.
What is an out guide?
200
This document indicates who is responsible for the various types of calls a medical office receives and how these calls are to be handled.
What is the routing list?
300
Body language is an example of this type of communication.
What is nonverbal communication?
300
This portion printed at the top of formal business starionery includes the provider's name and address.
What is letterhead?
300
This is the ultimate goal when managing office supplies.
What is efficiency?
300
The diagnosis or impression of a patient's problem in included in this section of SOAP.
What is A: Assessment?
300
Before putting a caller on hold, you must do this.
What is ask the caller to state the purpose of the call?
400
A professional who is firm and stands up for him/herself while still showing respect for others is known as this type of behavior.
What is assertive behavior?
400
This is the envelope size most commonly used for correspondence.
What is No. 10?
400
This type of office machine scans each page of a document, transmits the electronic impulses to another machine, where it is converted into an exact copy of the original.
What is a facsimile (fax) machine?
400
In order to release a patient's medical record, you must have this.
What is the patient's written consent?
400
If you know a caller will have to stay on hold for a long time, it is best to do this.
What is offer to call the patient back?
500
Thinking before you respond is a great way to improve these skills.
What are listening skills?
500
The letter writer's initials followed by a colon or slash, and the typist's initials make up this portion of a business letter.
What is the identification line?
500
Items that are used only once and then must be restocked are called these types of items.
What are expendable items?
500
This type of documentation provides an orderly series of steps for dealing with any medical case.