Week 1
Which type of call must be immediately routed to the provider?
Emergency
A patient with diabetes whose blood sugar falls too low may experience __________.
confusion
For which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the scheduled appointment?
reminder mailing
How should the chairs in the reception area be placed to produce the greatest amount of floor area?
against the walls
Editing involves checking a document for factual accuracy, logical flow, conciseness, and __________.
clarity and tone
If you put a caller on hold and determine it will be a long wait, what should you do?
offer to call back
A detailed travel plan that lists dates and times of flights and events, locations, and telephone numbers is a(n) __________.
itinerary
Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis?
open-hours scheduling
Items smaller than a golf ball in a medical office reception area are __________.
a choking hazard for young children
Effective professional correspondence uses an appropriate style, clear and concise language, and __________.
the active voice
When you are respectful of a caller, which of the five Cs of communication do you exhibit?
courtesy
E-scheduling is another term for __________.
online scheduling
Cool colors include white, blue, and __________.
mauve
Warm colors include hot pink, red, and __________.
orange
A person who is in town on vacation goes to a medical provider with symptoms of food poisoning. The type of account to set up for this patient is a(n) __________.
single-entry account
The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is __________.
time-specified scheduling
A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of presentation. This list is called __________.
an agenda
The best way to determine the number of parking spaces a medical office needs is to __________.
calculate the average time a patient spends in the office and the number of appointments scheduled during that time
The impression or pattern that can be seen when paper is held up to the light is called a __________.
watermark
Jim Sanderson comes to the office today to pay the balance due on his statement. He presents the statement, showing an amount due of $96.75, and a money order for $96.75. How should this payment be handled?
Accept the money order and record it on the daily log and the patient's ledger card.
Chris answers the telephone, and the caller, a patient named Mr. Patterson, tells Chris that the provider asked him to call the office and let her know how the prescribed medication was working. Mr. Patterson begins to explain in detail how much better he feels and what effect he thinks the medication is having. What should Chris do?
Document the patient's description and relay the information to the provider
The practitioner has recommended that a patient have an annual physical to include a breast examination. What is the best way to help a patient remember to schedule next year’s appointment?
Place the patient's name in a tickler file so when the time arrives, a form can be sent to remind the patient to call for an appointment
The best way to determine the appropriate level of lighting for the patient reception area is to __________.
consult an electrician or lighting showroom salesperson
When writing an effective letter, a general tip is to __________.
know the type of person being written to
A(n) __________ account uses the last date of payment or charge for each illness as the starting date for determining the time limit on that specific debt.
open-book