Medicare
You Receive a call on November 14, 2020 from Nicole Jones, who is not yet enrolled in Medicare she has questions about enrollment. How should you open the call?
Look up a contact record and either create a new activity record for an existing contact or add the contact record if one doesn't exist.
This is used to make sure you are giving uniformed and precise information to your caller.
What is scripting?
A caller is calling on behalf of her father. She passes disclosure, her father is not available, and there is no authorization on file, but Emily does have the Medicare Summary Notice (MSN) for the claim.
You should update the Caller Name and Caller Relationship fields in the Activities list applet.
This states bird is the Yellowhammer?
What is Alabama?
He wrestled for the World Wrestling Federation (WWF, later WWE) for eight years prior to pursuing an acting career. His films have grossed over $3.5 billion in North America and over $10.5 billion worldwide, making him one of the highest-grossing actors of all time.
Who is the rock?
A resource you have to explain how Medicare covers eyeglasses.
What is a Durable Medical Equipment script?
Medicare is offered ___________and managed by the Federal Government. You may go to any doctor, specialist, or hospital that accepts Medicare.
What is Nationwide
Peter Long calls 1-800-MEDICARE because the ZIP Code on his Medicare Summary Notice (MSN) is incorrect. You receive the call, and Mr. Long passes disclosure with you. What is the first record that you review?
What is the Master Beneficiary Record?
What is;
Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa
What is United States Territories?
Set in New York City, the movie follows a martial artist named Leroy Green , who has dreams of becoming a great martial artist like his idol Bruce Lee
What is The Last Dragon?
Health care to prevent or detect illness at an early stage, when treatment is likely to work best. Examples are Pap tests, flu shots, and screening mammograms.
What is Medicare Preventive Services?
You won't be denied Medicare coverage due to a _______________
What is a pre-existing condition
The address you see listed for the Master Beneficiary Record, Enrollment Database, Medicare Beneficiary Database, and Common Working File is correct. What do you do next?
Query for the claims contractor number?
What is the Case Status and Resolution Summary.
What are the Fields you can give the caller for the status of an escalation.
This movies plot revolves around a recently deceased couple who become ghosts haunting their former home, and an obnoxious, devious poltergeist from the Netherworld who tries to scare away the new inhabitants.
What is Beetlejuice?
What is Social Security number or Medicare number
What is required to pass disclosure?
This is how long it takes to receive an entitlement letter.
What is 10 days?
Where do you go to check for authorization?
What is BCC Tier 1 screen Authorizations view?
This states bird is the Brown Thrasher?
What is Georgia?
This novel tells the story of a livestock pig and his friendship with a barn spider.
What is Charlottes Web
This script helps you with the process on ordering 20 Medicare and You handbooks for a partner.
What is publication availability
Everyone with Medicare is eligible for drug coverage, regardless of ________and __________, ____________, or current drug costs.
What is Income, resources, health status,
This is the first place you should try to close the call.
What is the Activities list applet
This is Wyoming's State capitol.
What is Cheyenne?
Ecuador, Uruguay, Paraiba.
What are places in South America?