SCHEDULING
IF A MOM IS CALLING TO SCHEDULE A 7 MONTH OLD FOR A WELL CHECK, WHAT AGE ARE YOU BOOKING THEM AS?
6 MONTH CHECK
WHEN CALLING A PATIENT FROM THE WAITING ROOM WHAT 3 THINGS SHOULD BE VERIFIED?
1. PATIENT NAME
2. PATIENT DOB
3. PERSON ACCOMPANYING PATIENT
WHAT PAPERWORK SHOULD BE GIVEN TO PARENTS/PATIENTS EVERY YEAR?
WHEN CREATING A TEL ENCOUNTER FOR IMMUNIZATION RECORDS, WHAT ARE THE THINGS WE ASK FOR FROM THE CALLER?
1. PATIENT NAME & DOB
2. PARENT NAME & PHONE NUMBER
3. HOW THEY WOULD LIKE THE FORMS (PRINTED, EMAIL, FAX, MAILED)
THE PERSON YOU CALL WHEN THE TOILET IS BROKEN
CHUCK
WHAT DO YOU NOT BOOK IN A SAME DAY APPOINTMENT?
WELL CHECKS - MED CHECKS
TO HAVE PARENT CALL US (CAN GIVE WALK IN HOURS AS WELL WITHOUT GETTING INTO DETAILS)
WHAT IS REQUIRED FOR A SPORTS FORM TO BE FILLED OUT?
WELL CHECK & FIRST TWO SHEETS FILLED OUT
WHERE CAN YOU FIND IF A CALLER HAS HIPAA RIGHTS?
PATIENT DOCS, INFO TAB/CONTACTS
THE PERSON YOU CONTACT WHEN A STUDENT WANTS TO SHADOW AT THE CLINIC
EMILY WITTENBACH- HR
WHERE SHOULD TWO WEEK & ONE MONTH CHECK UPS BE SCHEDULED?
IN A PURPLE APPT SLOT, IF NONE ARE AVAILABLE, TAKE TWO (10MIN) SICK SLOTS OR ONE (20 MIN) SLOT.
WHAT SHOULD HAPPEN IF YOU HAVE A WALK IN TRIAGE CONCERN?
PSR WILL GET NAME & DOB, THEN CONTACT CARE TEAM FOR LIVE ASSESSEMENT.
WHO CAN COMPLETE NEW PATIENT OR CHECK IN PATIENT PAPERWORK FOR A PATIENT 18 PLUS?
THE PATIENT ONLY UNTIL THEY HAVE GIVEN HIPAA PERMISSION TO SOMEONE ELSE
WHEN CREATING A TE FOR AN RX REFILL WHAT INFORMATION SHOULD THE TE INCLUDE?
1. WHO IS REQUESTING THE MED (NAME AND PHONE NUMBER)
2. LAST WELL CHECK/MED CHECK
3. NEXT APPOINTMENT SCHEDULED
4. RX REQUESTED
5. PHARMACY TO SEND TO
WHEN A PARENT ASK FOR PORTAL ACCESS OVER THE PHONE, WHAT DO WE TELL THEM?
PUT IN A REQUEST ONLINE @ PANDAPEDS.COM
IF YOU ARE BOOKING AN ADD APPOINTMENT WHAT OTHER TYPE OF APPOINTMENT SHOULD BE VERIFIED AS UP TO DATE?
WELL CHECK
AT WHAT AGE CAN A PATIENT COME IN UNACCOMPANIED?
16
WHAT PAPEWORK DO GROUP HOME OR FOSTER PARENTS NEED WHEN BRINGING A PATIENT FOR THE FIRST TIME?
PLACEMENT PAPER WORK, LEGAL RIGHTS, ANY RELEVANT MEDICAL INFORMATION
WHAT IS THE DIFFERENCE BETWEEN CONSENT TO TREAT AND HIPAA RIGHTS?
IF A PATIENT HAS NO INSURANCE, AND WOULD LIKE TO SEE IF THEY QUALIFY FOR IT, WHO DO YOU CONTACT?
LILY ROSALES
DESCRIBE THE STEPS TO SCHEDULE 3 CHILDREN.
FOR SICK VISITS- ADD TO SCHEDULE WITHOUT APPROVAL
FOR ALL OTHER VISITS- PSR'S CAN SCHEDULE TWO AND CALL BACK TO THE CARE TEAM FOR APPROVAL FOR THE 3RD or THE NURSE CAN SCHEDULE ALL 3
WHO IS CONCSIDERED AN ESTABLISHED PATIENT?
ANYONE SEEN BY A PRVIDER AT HCHC
WHEN PAPERWORK IS SENT TO SCAN WHAT INFORMATION MUST BE INCLUDED?
PATIENT NAME (AS IN CHART)
DOB
YOUR INITIALS AND DATE PLACED FOR SCAN
WHAT IS THE DIFFERENCE BETWEEN ACTION TAKE AND MESSAGES?
MESSAGES IS WHAT THE CALLER CALLED ABOUT, ACTION TAKEN IS WHAT YOU DID IN RESPONSE
WHAT SHOULD BE TYPED IN THE REASON BOX OF A TE?
WHAT THE CALL WAS ABOUT OR THE CURRENT STATUS OF THE TE EX: LMTC, OR MOM REQUESTING DAYCARE FORM