Chapter 1
"business mission of the system and it's philosophy of human values"
What is an organization's purpose?
political, economic, social and technological trends
What is PEST?
Addresses complex and dynamic environmental conditions by outlining the overall direction of the organization; addresses the mission and overall strategies for fulfilling the mission
What is strategic planning?
This type of manager uses a high degree of specialization, clear lines of authority, narrow spans of control, and centralized decision making
What is a Theory X manager?
Developing visions, for the future, developing strategy, setting goals and objectives for attaining them, and selecting program models,
What is planning?
Enhancing the skills and motivations of service providers
What is supervising?
key actors in a human service organization
What is stakeholder?
Provides details on expected revenues and expenses to implement programs and projects.
What is business planning?
Capable of responding to changes in the condition of the environment or to contingencies imposed by the environment.
What is an adaptive system?
What is designing?
Tracking progress on program objectives and activities.
What is monitoring?
A human service agency that meets the direct service needs of clients but also attends to community empowerment and advocacy.
What is Arab American Community Center for Economic and Social Services (ACCESS)?
Describe the SMART goals
What is specific, measureable, achievable, realistic, and timely?
This type of manager assumes that people enjoy working, desire responsibility, have innate capacities for creativity, and have the potential to work toward organizational objectives with minimal direction.
What is a Theory Y manager?
Mobilizing the people needed to makes the program work and taking steps to enhance their productivity.
What is developing human resources?
excludes people from oppressed populations, structures and processes that maintain privileged positions for people from the dominant majority, management based on the values of the dominant culture, and an assumption that employees and clients should adhere to dominant values.
Problems in the community can be identified and ways to address them can be sought
What is a needs assessment?
Inputs, Throughputs, Outputs, and Outcomes
What is the Logic Model?
The Human relationship approach, the human resources model, and open systems theory and contingency theories.
What is the Classical Theories in Human Service Organizations?
Planning the use of financial resources for reaching goals and controlling expenditures.
What is Managing Finances?
Valuing diversity and engages in "envisioning, planning and problem-solving activities that allow for equal access to opportunities." Representation at all levels, sensitive to maintaining an open, supportive, and responsive environment, working toward purposeful inclusiveness, monitoring organizations goals, and policies for equal access.
What is a multicultural organization?
work rules, tools, equipment, and information used to transform inputs into outputs (goods and services); the service delivery methods and processes used to help change people.
What is technology?
a way of managing the efforts of people in an organization and ensuring active involvement and coherence in the planning process.
What is Management by Objective?
A human service approach with 12 basic principles including creating formal structures to support the participation of clients in organizational decision-making, create partnerships with program clients, staff, and board members, as equal participants, develop policies, programs, and procedures that can bridge cultural, ethnic, gender, and other demographic barriers, and involve clients and others in evaluation and program renewal.
What is "an Empowering Approach?"
Comparing programs accomplishments with the standards set at the planning stages; using the results as rhe basis for change.
What is Evaluating?