Name that Country
Arbeitnehmerüberlassungsgesetz
What is Germany
Indeed
Who is Chris
Which country is the highest overall volume for us?
Canada
Question: What is the minimum EOR headcount threshold for a customer to be assigned an International Customer Success Manager?
Answer: Two or more EOR employees.
True or False: 75% of admins currently offer some type of benefits
What is true
I - 9 verification and mandatory supplemental benefits
What is Puerto Rico
Pollen Mobile Manager
Who is Josh
Who supports the EMEA region?
Jay & Daiana
Question: Which member of the CSM team hates Eggs.
Answer: Gisell
Name the 2 supplemental plans in the UK
Premium & Core
2Xs your salary when you take a Vacation
What is Uruguay
English Teacher
Who is Megan
How many regions are we specialized in?
4 - Canada, EMEA, LATAM, APAC
True / False: International CSMs are assigned to customers based on a specific country or region
False
Where is Maxicare launching on Aug 1st 2026
Philippines
Karim hislmut
What is Israel
CSL Mobicity
Who is Julia
two of the most common topics the consultants discuss with admins and/or employees.
Answers: Benefits, Terminations/Offboardings, Leaves of Absence
Question: Name 3 of the primary responsibility of an International Customer Success Manager?
Answer: End-to-end account management, including driving product adoption, customer retention, commercial growth, proactive partnership, and escalation management.
Country: 30 calendar days of paid vacation per year after 12 months of work (commonly treated as ~30 days of leave).
What is Brazil
4,000 specific occupation codes. These codes are legally required for employment contracts and social security reporting to the National Revenue Agency (NRA)
What is Bulgaria
Account Manager @ Banco
Who is Diego
Employees in this country reach out for support 7 times more on average than any other group.
India
Question: What are the three primary proactive customer touchpoints led by an International CSM each year?
Answer: Annual Business Reviews (ABRs), renewal conversations, and EOY touchpoints.